Customer Care Advocate: Fast-Paced Call Centre

Panda Ireland; Monaghan; On-site; EUR 26,000 - 32,000; Full time

Job summary

Panda Ireland is hiring a Call Centre Agent to join our Customer Service team in Castleblayney. You will support customers by telephone and email, handling billing queries, service changes, cancellations and missed collections in a fast-paced environment.

Training will be provided, making it suitable for someone who communicates well and stays calm under pressure. The role involves handling 50–80 calls daily, using multiple systems and knowledge bases to resolve issues and provide clear

Qualifications

• Strong verbal and written communication skills.
• Professional and helpful approach to customer service.
• Confident to manage difficult conversations.
• Good listening and problem-solving skills.
• Ability to remain calm under pressure.
• Strong attention to detail.
• Basic computer skills and the ability to learn new systems quickly.
• Ability to manage several tasks while maintaining accuracy.
• Reliable and positive approach to work.
• Ability to work effectively as part of a team.

Responsibilities

• Handle inbound and outbound customer service calls.
• Respond to customer enquiries by email.
• Resolve queries relating to billing, service changes, cancellations and missed collections.
• Use multiple systems and knowledge resources to research customer accounts and provide accurate information.
• Take ownership of customer concerns and work towards an appropriate resolution.
• Handle escalated or challenging calls professionally and confidently.
• Record accurate notes and update customer information following each interaction.
• Explain services, processes and account information clearly.
• Work towards individual and team service targets.
• Support colleagues and contribute to a positive, customer-focused environment.

Skills

Communication skills

Problem-solving

Calm under pressure

Attention to detail

Learning ability

Teamwork

Multitasking

Verbal & written skills

Reliability

Job description

Panda Ireland is hiring a Call Centre Agent to join our Customer Service team in Castleblayney. You will support customers by telephone and email, handling billing queries, service changes, cancellations and missed collections in a fast-paced environment.

Training will be provided, making it suitable for someone who communicates well and stays calm under pressure. The role involves handling 50–80 calls daily, using multiple systems and knowledge bases to resolve issues and provide clear