Cinema Experience Lead | Guest Service & Team Growth

Odeon Cinemas; Dublin; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Free cinema tickets

Food & drink discounts

Wellbeing support

Job summary

ODEON Cinemas in Dublin is seeking a Cinema Experience Manager to lead your team and ensure each guest enjoys a memorable visit. You'll support the Cinema Manager in delivering smooth operations, coaching hosts, and maintaining safety, cleanliness, and service standards.

Training is thorough, with progression pathways; during training you’ll earn €15.15 per hour and €19.60 per hour once fully trained, plus perks like free cinema tickets and discounts.

Qualifications

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments.
• A supportive, people-first leadership style.
• Strong communication and problem-solving skills.
• High standards of safety, service, and operational delivery.
• Flexibility to work evenings, weekends, and late nights.
• A safe way to travel to and from late shifts.

Responsibilities

• Leading and motivating Cinema Hosts throughout each shift.
• Overseeing guest experience across all areas; retail, ticketing and ushering.
• Delivering excellent service during busy showings and peak film releases.
• Maintaining high standards across safety, cleanliness, compliance, and food handling.
• Running shift briefings and making on shift-operational decisions.
• Coaching team members to build skills, confidence, and progression.
• Identifying opportunities to improve processes and guest satisfaction.

Skills

Team leadership

Customer service

Communication

Job description

ODEON Cinemas in Dublin is seeking a Cinema Experience Manager to lead your team and ensure each guest enjoys a memorable visit. You'll support the Cinema Manager in delivering smooth operations, coaching hosts, and maintaining safety, cleanliness, and service standards.

Training is thorough, with progression pathways; during training you’ll earn €15.15 per hour and €19.60 per hour once fully trained, plus perks like free cinema tickets and discounts.