Assistant General Manager

Suesey Street; Dublin; On-site; EUR 55,000 - 65,000; Full time

Benefits offered by this job

On-site parking

Sick pay

Job summary

The Suesey Street Theatre seeks an experienced Front of House Manager to oversee daily operations, lead a large guest-facing team and maximise profitability and service while maintaining a safe environment for all visitors and staff.

Reporting to the General Manager, you will manage budgets, coordinate event staff, liaise with producers and ensure five-star customer service during performances, with flexible hours including evenings and weekends.

Qualifications

• Five years’ experience in a similar environment.
• Strong financial acumen with budgets and reporting.
• Experience in leading and managing teams.
• Knowledge of Health and Safety policies and HR policies.
• Willingness to work irregular hours including evenings and weekends.

Responsibilities

• Support and assist the General Manager in maximising profitability, service and presentation of the theatre.
• Motivate, train and lead staff to ensure clear direction and improved customer service and sales standards.
• Undertake a Duty Manager role during performances and oversee Health & Safety and patron experience.
• Liaise with producers, promoters and visiting companies to maximise show potential.
• Implement and ensure best practice across operations and coordinate with Event Programming and Ticketing.
• Communicate with staff, contractors and stakeholders about events and budgets.
• Analyse reports and budgets to create financial settlements for events.
• Support Customer Service initiatives to promote five-star service.
• Roster and supervise Cleaning and Security contractors.
• Ensure Health & Safety policies are upheld and reports/returns completed by the General Manager.

Skills

Leadership

Financial management

Team management

Customer service

Communication

Time management

IT skills

Flexibility

Tools

Ticketmaster

Job description

Role Description

Reporting to the General Manager, and deputising in their absence, the successful candidate will support and assist the General Manager in maximising the profitability, service and presentation of the theatre as well as ensuring a safe environment for all visitors and staff within the theatre. The successful candidate will have experience in a similar role and have strong leadership, organisational and financial skills together with proven experience of successfully managing a large front of house team.

Who you are:

Experience

• Five years’ experience working in a similar environment.
• Strong financial acumen, skilled in understanding and managing budgets and financial reporting.
• Experienced in leading and managing teams and performance development.

Skills and qualities

• Passionate about live entertainment, highly motivated, resourceful, innovative and forward thinking.
• A resilient, determined, positive, collaborative attitude towards your role and your colleagues.
• A high level of awareness and willingness to respond to customers in order to meet and exceed their needs, requirements and expectations.
• Strong administration and IT skills, with the ability to work in an organised and efficient manner.
• Excellent interpersonal and communication skills.
• Excellent time and workload management skills and the ability to multi task.
• Ability and willingness to work irregular and flexible hours, including nevenings and weekends.

Knowledge

• Knowledge and experience of Health and Safety and HR Policies.
• Previous experience and understanding of building/operations management.

Desirable Experience and Qualifications

• Previous experience with Ticketmaster ticketing systems
• Occupational First Aid qualification
• Fire safety training

What the role includes

• To support the General Manager in the smooth operational running of the building on a day to day basis.
• Motivate, train and lead staff to ensure clarity of direction and priorities are met, and that continuous improvement in customer service and sales standards are achieved.
• Undertake a Duty Manager role during performances - being responsible for the building, Health & Safety, wellbeing and overall experience of all patrons, staff and visiting companies.
• Liaise with producers, promoters and visiting companies and ensure each show’s potential is reached.
• Adopt a proactive hands-on approach in implementing and ensuring best practice and industry standards across all operations.
• Work closely with Event Programming and Ticketing in the set up and announcement of all upcoming events.
• Communicate effectively with all staff, contractors and stakeholders ensuring appropriate information relating to events is distributed and understood.
• Analyse reports and budgets working closely with all departments to create financial settlements for all events.
• Fully support Customer Service initiatives across all areas of the venue, promoting a Five Star Customer Service mentality with all staff old and new.
• Primary liaison for Cleaning and Security contractors, responsible for rostering and administration.
• Promote and maintain compliance of the venue’s Health & Safety policies and procedures.
• Assist the General Manager in the accurate completion of all administrative and financial returns for the venue.
• Design, implement, and maintain operational systems, processes and procedures and ensure regular reviews of same.
• Understand all aspects of the venue’s operations to support and guide all departments.

Pay: €55,000.00-€65,000.00 per year

Benefits

• On-site parking
• Sick pay

Work Location

In person