Duty Manager

Ashford Castle; Conamara Municipal District; Vor Ort; EUR 32.000 - 45.000; Vollzeit

Benefits dieser Stelle

Training & development

Discounted stays for staff

Employee events

Local business discounts

Subsidised accommodation

Free meals on duty

Dry cleaning of attire

Referral bonus

Volunteer days

Holiday entitlement up to 25 days

Employee assistance programme

Zusammenfassung

The Red Carnation Hotel Collection is recruiting a full-time Duty Manager for Ashford Castle, Cong, Mayo, Ireland. You will oversee daily operations, lead front and back‑of‑house teams, and ensure exceptional guest experiences during shifts. The role requires a hands‑on, calm leadership style and a commitment to high standards.

Join a luxury property recognized for excellence, with extensive employee benefits and development opportunities. Weekend and bank holiday work are part of the pattern.

Qualifikationen

• Experience in luxury hotel or high-end establishment.
• Strong leadership and communication skills.
• Hands-on problem solving and guest focus.
• Excellent organisational skills.
• Ability to stay calm under pressure.
• Knowledge of hotel operations across front desk, housekeeping, F&B and maintenance.
• Genuine commitment to delivering memorable guest experiences.

Aufgaben

• Oversee daily hotel operations and maintain high guest satisfaction.
• Assist with front and back‑of‑house tasks during shifts and lead the team.
• Provide prompt, courteous, personalised service and handle guest concerns.
• Support Heads of Departments to coordinate daily tasks and smooth operations.
• Ensure compliance with health, safety, and legal regulations on shift.
• Maintain high service quality, cleanliness and guest experience; track KPIs.
• Take responsibility in the absence of senior management and coordinate departments.
• Proactively anticipate and resolve operational issues and guest challenges.

Jobbeschreibung

Duty Manager - Luxury Hotel

We are recruiting for a full time Duty Manager to provide quality service to our guests, in line with The Red Carnation Hotels standards.

Location: Cong, County Mayo, Ireland

Employment type: Full time

Working pattern: 5 days over 7 days (including some weekend and Bank holidays)

What's in it for you?

• Professional, award winning training and development opportunities
• Discounted accommodation rates with Red Carnation Hotel Collection
• Employee Recognition Events
• Discounted rates with many local businesses and third party service providers (including Estate Activities)
• Heavily subsidised accommodation (subject to availability)
• Free meals on duty
• Complimentary dry cleaning of business attire
• Recommend friend and family bonus scheme
• Two paid volunteering days each year
• Holiday allowance increasing with length of service up to 25 days
• Hotel based recognition incentives
• Free access to Employee Assistance Programme

Who are we?

In choosing to join Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection. Through the grand stone gates, a royal adventure begins. This remarkable 800-year-old castle, widely recognised as Ireland's top hotel destination and once home to the Guinness family, is exceptional in every sense. Discover exquisite interiors, delicious cuisine, a wealth of unique activities and a state-of-the-art spa. The extraordinary characters of the castle passionately care about each and every guest experience. Ashford Castle, voted No. 1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure 'World's Best' Awards 2020 and awarded Five Stars by Forbes Travel Guide 2021 and retained in 2024.

Key responsibilities will include:

• Oversee daily hotel operations, ensuring the highest level of guest satisfaction and service quality. You will assist with the management of front and back-of-house operations during your shift and support the team to deliver exceptional service.
• Ensure all guests receive prompt, courteous attention and personalised service. Address guest complaints and concerns in a timely and professional manner, striving for swift resolution and follow-up.
• Assist Heads of Departments (HODs) in coordinating daily tasks and ensuring that the hotel runs smoothly. Motivate, support, and lead the team on shift to meet hotel service standards.
• Ensure the hotel maintains compliance with health, safety, and legal regulations during your shift. Monitor areas for safety and cleanliness and ensure a safe, secure environment for guests and staff.
• Uphold the high standards of the hotel by monitoring the quality of service delivery, cleanliness, and overall guest experience. Support the achievement of key performance metrics, including guest satisfaction scores.
• Take responsibility for the hotel in the absence of senior management. Ensure that all departments are coordinated and functioning efficiently during your shift.
• Proactively anticipate and resolve operational issues. Manage guest challenges and concerns promptly and follow up to ensure guest satisfaction.

What are we looking for?

• Previous experience in a similar role, ideally in a luxury hotel environment or high-end establishment.
• Strong leadership and communication skills, with the ability to motivate and support team members.
• A passion for delivering outstanding guest experiences and a hands‑on approach to problem‑solving.
• Excellent organisational skills and the ability to manage multiple tasks efficiently.
• A proactive and energetic approach with the ability to remain calm under pressure.
• Strong knowledge of hotel operations, including front desk, housekeeping, food and beverage, and maintenance departments.
• A genuine desire to ensure that every guest has a memorable stay, with attention to detail and service excellence.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As part of the recruitment process, we may electronically scan and securely store a copy of your passport, visa and/or ID card for the purpose of verifying the authenticity of the document and establishing your Right to Work in the Republic of Ireland, in line with statutory requirements.

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