Duty Manager

Killashee Hotel; Naas; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Meals Provided on Duty

Free On-Site Parking

Employee Rates

Training & Upskilling

Job summary

Killashee Hotel is seeking a Duty Manager to oversee hotel operations on their shift and ensure guests experience the highest quality service during their stay. Reporting to the Operations Manager, you will lead front-of-house teams, train colleagues on SOPs, anticipate guest needs, and proactively manage expectations to deliver exceptional experiences.

You will collaborate with the management team to maintain service standards, support staff development, and create a welcoming, efficient

Qualifications

• Excellent communication skills.
• Self-motivated with a positive attitude.
• Passionate about hospitality and delivering excellent service.
• Flexible with hours and own transport.
• Strong interpersonal, leadership, time management and organisational skills.

Responsibilities

• Oversee hotel operations during the shift to ensure smooth running.
• Engage with guests and act upon feedback to improve service.
• Assist in training team members on SOPs across areas.
• Anticipate guest needs and proactively manage expectations.
• Collaborate with the Operations Manager and other leaders to maintain service standards.
• Motivate staff and create an engaging work environment within departments.
• Maintain extensive product knowledge and share it with guests.

Skills

Communication

Self-motivation

Leadership

Time management

Organisational skills

Customer service

Job description

At Killashee we believe in bringing together the most talented hospitality professionals to work together and provide wonderful guest experiences. We hire self-motivated people, train them to do their job superbly and create a working environment where they can flourish and develop their careers.

We now have a fantastic new opportunity for Duty Manager to join our team and contribute to the future success of Killashee Hotel.

Objective of the Role

Reporting to the Operations Manager, Duty Manager will be responsible for smooth running of hotel on their shift, and ensure that our guests experience the highest quality service while enjoying their stay.

Main Duties

• To ensure that our customer receive excellent service during their stay
• Engage with guest and act upon guest feedback
• Assisting in training of our team members in SOP's from their areas
• Anticipate guest needs, and proactively manage their expectations
• Working alongside and supporting our operations Manager
• Motivate and create engaging work environment within the departments
• To have excellent product knowledge and enjoy sharing

Key Requirements

• Excellent communication skills
• Self-motivated and have positive attitude
• Passionate about hospitality and excellent service
• Flexible with hours/ own Transport
• Strong interpersonal, leadership, time management and organisational skills

Why work with us

At Killashee Hotel we believe that exceptional guest experiences start with an exceptional team. We are proud to foster a supportive, dynamic, and rewarding workplace within the hospitality industry. As a valued member of our team, you will benefit from:

• Professional Growth & Development Ongoing training and upskilling opportunities to support your career progression. External & Internal programmes provided.
• Complimentary Leisure Centre Membership Enjoy full access to our leisure facilities to help you stay active and well. Includes access to all offered classes, use of sauna, jacuzzi and swimming pool.
• Exclusive Employee Rates Discounted stays at FBD Hotels & Resorts - perfect for your well-deserved breaks. Five hotels in Ireland and 2 hotels in Spain.
• Health & Wellbeing Support Access to our Employee Assistance Programme and a range of wellness initiatives to support your overall wellbeing.
• Insurance Discounts Affinity rates on home, car, and travel insurance through FBD Insurance.
• Free On-Site Parking Hassle‑free and secure parking available for all team members.
• Meals Provided on Duty Fresh and nutritious meals provided while you work. Facilities for unlimited amount of tea and coffee during the shift hours.
• Employee Referral Programme Recommend great people and earn rewards through our referral incentive scheme.
• Team Social Events Regular events that bring our team together to relax and connect outside of work. From summer parties, staff sports days to team building activities, and not forgetting annual Christmas party.
• Flexible Scheduling Shift patterns designed to support a healthy work-life balance.
• Positive Team Culture A welcoming, inclusive and diverse environment that values teamwork, respect, and recognition. Fostering positive work culture through living by companies' core values.
• Recognition Programmes Celebrate achievements and milestones through our dedicated team recognition initiatives. Monthly staff recognition celebration alongside our GEM awards, Quarterly Manager awards and other recognition for individual or team milestones.

At Killashee we thrive to succeed in all areas of the hotel by incorporating our company values, as a team we think about the guest in everything we do, we treat each other with respect, we work cohesively as one team, we are creative and think outside the box and finally we have a can-do approach and take accountability.