Duty Manager

O'Donoghue Ring Collection; Killarney; On-site; EUR 38,000 - 48,000; Full time

Benefits offered by this job

Discounts on Hotel Stays

Meals on Duty

Free Coffee on Duty

Career Progression

Employee Wellness

Flexible working hours

Job summary

O'Donoghue Ring Collection is seeking a Duty Manager at the Killarney Plaza Hotel to oversee daily hotel operations and support all departments, ensuring exceptional guest experiences. Reporting to the General Manager, this full-time role requires leadership across teams and strong service orientation.

Ideal candidates have hotel management experience, a hospitality qualification, and fluent English, with a proactive approach to maintaining standards and guest satisfaction.

Qualifications

• Experience as a department manager or supervisor in a fast-paced hotel.
• Hands-on support across all hotel departments to ensure service excellence.
• Fluent English required; customer service focus essential.

Responsibilities

• Oversee daily hotel operations and departmental interactions.
• Support all departments and ensure exceptional service delivery.
• Manage events and function setups according to client requests.
• Maintain consistent quality and standards throughout the hotel.
• Anticipate guest needs and resolve issues promptly.
• Pay close attention to detail to ensure an excellent guest experience.

Skills

Hotel operations

Customer service

Staff supervision

Leadership

Event management

Cross-department collaboration

Education

Degree in Hospitality Management

Job description

O'Donoghue Ring Collection is home to Hotels, Apartments, Spa, Restaurants & Bars centrally located in the vibrant town centre of Killarney and Castleisland, Co. Kerry. Our company philosophy is built upon three core values: employee experience, customer experience and standards of excellence.

The team at the Killarney Plaza Hotel is currently recruiting a Duty Manager to join the Management Team. This is a full‑time position, reporting to the General Manager, the Duty Manager will oversee the daily running of the Hotel.

What you will do

• The Duty Manager will oversee the daily operations of the Hotel.
• You will assist and support every department when required and ensure exceptional customer service is delivered.
• Manage all functions and events and ensure they are set up as per requested by the customer.
• Make sure quality and standards are met consistently throughout the hotel.
• Anticipate guest needs, and proactively manage their expectations.
• Ensure prompt resolution of customer issues.
• Attention to detail is required to ensure our guests have an excellent experience.

About you

• Have experience as a department manager/supervisor within a fast‑paced Hotel.
• Experience supporting and being hands‑on across all departments.
• Excellent customer service experience.
• Degree in Hospitality Management is an advantage.
• Fluent in English is essential.

Why O'Donoghue Ring Collection?

When you join the O'Donoghue Ring Collection, you join a community of smart, caring, talented individuals working together to deliver first‑in‑class results. Here are some ways we support and invest in our team:

• Competitive salaries
• Discounts on Hotel Stays and, special staff rates in any of our hotels across the collection, on top of special Family and Friend rates for accommodation.
• Discounts on Dining, discounts for all food outlets in 4 hotels for you and a companion, as well as the individual restaurants and bars that are part of the collection.
• Meals on Duty, meals are prepared for you during your work hours and are provided for in our newly refurbed canteens.
• Free Coffee on Duty, provided for in our newly refurbed canteens.
• Discounts for Take‑Away, further discounts for takeaway teas and coffees for staff members.
• Career Progression, we set a clear career path with each of our interested employees.
• Employee Fitness, free access to the leisure centres, Family discounts to membership in our range of Leisure Centres.
• Employee Wellness, ODR Collection Staff Wellness programme is available to all staff as well as discounts on all luxury spa products and spa treatments in our award‑winning Spa.
• Learning & Development, access to a variety of learning tools through our online training software. We offer a range of internships annually in a variety of different departments to nourish development, and cross‑training in different departments.
• Flexible working hours, a choice of flexible hours in social environments.

If you want to make an impact, O'Donoghue Ring Collection is the place for you.

O'Donoghue Ring Collection is an Equal Opportunity Employer, but that's just the start. We believe different perspectives help us grow and achieve more. That's why we're dedicated to hiring and developing the most talented and diverse team -, includingndividuals with different backgrounds, abilities, identities and experiences.