Duty Manager

Byrne Hotel Group; Galway; On-site; EUR 34,000 - 45,000; Full time

Job summary

The Byrne Hotel Group seeks an experienced Duty Manager to lead and manage our team, ensuring safe, efficient hotel operations and service excellence across all departments, with a focus on maximizing revenue opportunities. This role suits a customer‑focused individual who can lead by example in a busy hotel environment.

You will work closely with management on day‑to‑day operations, provide hands‑on on‑duty leadership, and drive staff training and development.

Qualifications

• Previous supervisor-level experience in the services industry (bar, restaurant or hotel).
• HACCP qualifications are a plus.
• Experience with hotel front office systems is essential.
• Experience in conference, banqueting and events.
• Excellent communications and people skills.
• Fluent in English, both written and spoken.

Responsibilities

• Lead and manage hotel operations on duty, ensuring service standards.
• Oversee F&B and collaborate with departments to optimise revenue opportunities.
• Liaise with management on day-to-day running and incident resolution.
• Provide staff training and development in partnership with HR.
• Drive sales initiatives with the in-house sales team and upsell opportunities.
• Ensure a safe, clean, and presentable hotel environment for guests.

Skills

Leadership

Communication

Multi-tasking

Customer service

Team supervision

Job description

The Byrne Hotel Group are currently recruiting for an experienced Duty Manager to join our team. The Duty Manager will lead and manage the team to ensure the hotel operates safely, efficiently and effectively at all times ensuring utmost standards and service excellence throughout optimizing revenue opportunities. This is a challenging role as it would entail working in and supporting various departments throughout the hotel.

This position will suit a customer-focused individual with a keen eye for detail and the ability to support & lead a team. This is an exciting and varied role-taking in all aspects of the food and beverage function aspects of the business and will especially suit a person who excels in a multi-tasking environment The successful candidate will be enthusiastic and outgoing, be an excellent communicator, be flexible and most importantly, be a friendly and cooperative person that enjoys working within a busy team.

Summary Of Key Activities

• Working closely with the hotel's management team on the day to day running of the hotel, with special consideration given to F&B
• Management of all aspects of the hotel while on duty, daily duty manager walks addressing any such issues arising ensuring the hotel facilities is presented well throughout
• Daily communication handover with operations management team
• Having a hands-on approach while on duty in areas where support is needed
• Work closely with Managers and HR to implement staff training and development.
• Driving sales initiatives for the property - in conjunction with the hotels in-house sales team
• Identify revenue/upselling opportunities implementing goals and incentive schemes for the Food & Beverage Team in line with the Operations Management
• Provide effective guidance to the team to ensure targets are met and exceeded.
• Ensuring excellent service is provided to all guests
• Ensure strong leadership skills and can do attitude are displayed at all times
• Implementing company operating standards in relation to suppliers, Service Excellence, Hotel presentation & Customer service
• Ensure business on the books is reviewed for the month ahead and continuously on a day to day basis
• Ensure there is a clear line of communication throughout the departments and the teams are aware of the daily operations
• Any other duties assigned by Hotel Management

Experience And Skills

• Must have previous experience as at a supervisor level in the services industry ( Bar, restaurant or hotel).
• Have HACCP qualifications a plus
• Must be able to multi-task and be willing to help where required in all areas of the hotel.
• Previous experience working with hotel front office systems is essential.
• Experience working within the area of conference & banqueting and events.
• Excellent communications and people skills.
• Be able to work as part of a team and on own initiative.
• Good presentation and attention to detail
• Must be fluent in the English Language, both written and spoken