Duty Manager

Sky Staffing Solutions; Dublin; On-site; EUR 32,000 - 35,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Sky Staffing Solutions in Co. Dublin is seeking a proactive Duty Manager to lead daily hospitality operations and ensure exceptional guest experiences. You will supervise front desk, housekeeping and food & beverage, coordinate staff schedules, oversee opening and closing procedures, cash handling and security, and promptly resolve guest issues to maintain satisfaction.

The role offers a competitive salary and a comprehensive benefits package with opportunities for career growth.

Qualifications

• Minimum 2 years in a supervisory/managerial hospitality role.
• Strong leadership and interpersonal skills.
• Excellent communication and guest service focus.
• Knowledge of hotel operations including front desk and F&B.

Responsibilities

• Provide exemplary customer service to guests and promptly resolve inquiries.
• Supervise staff across front desk, housekeeping and food & beverage.
• Coordinate staff schedules and training to maintain service standards.
• Oversee opening/closing procedures, cash handling and security.
• Address guest complaints and implement improvements for satisfaction.

Skills

Supervisory experience

Leadership

Guest service

Communication

Job description

Position: Duty Manager

Location: Co. Dublin

Salary: 32,000 - 35,000 per annum

Our client, located in the vibrant county of Co. Dublin, is seeking a proactive and experienced Duty Manager to join their hospitality team. As a Duty Manager, you will be responsible for overseeing the daily operations of the establishment and ensuring exceptional guest experiences.

Responsibilities:

• Guest Services:
  
  
  
  • Provide exemplary customer service to guests, handling inquiries, requests, and concerns promptly and professionally.
  
  
  • Ensure guests' needs are met and their experience exceeds expectations.
  
  
  
  


• Supervise and motivate staff across various departments, including front desk, housekeeping, and food and beverage.


• Coordinate staff schedules, assignments, and training to maintain high standards of service.


• Operations Management:
  
  
  
  • Oversee day-to-day operations, including opening and closing procedures, cash handling, and security protocols.
  
  
  • Monitor and maintain cleanliness, safety, and maintenance standards throughout the property.
  
  
  
  


• Problem Resolution:
  
  
  
  • Address guest complaints and resolve issues promptly, ensuring guest satisfaction and retention.
  
  
  • Implement strategies to prevent service issues and improve overall guest experience.
  
  
  
  

Qualifications and Skills:

• Previous experience in a supervisory or managerial role in the hospitality industry, with a minimum of 2 years' experience.


• Strong leadership and interpersonal skills, with the ability to effectively manage and motivate a team.


• Excellent communication and customer service abilities, with a focus on problem-solving and conflict resolution.


• Knowledge of hotel operations, including front desk procedures, housekeeping standards, and food and beverage service.


• Flexibility to work varied shifts, including evenings, weekends, and holidays.


• Competitive salary of 32,000 - 35,000 per annum.


• Opportunity to work in a dynamic and bustling county in Co. Dublin.


• Comprehensive benefits package and opportunities for career growth and development.

Join our client's hospitality team and help create memorable experiences for guests visiting Co. Dublin!