Driver Service Coordinator

Johnson & Perrott Motor Group; Tallaght; On-site; EUR 32,000 - 45,000; Full time

Job summary

Johnson & Perrott Fleet in Tallaght, Dublin 24, Ireland, is seeking a Driver Support Coordinator to deliver exceptional driver support and manage a high-quality service, maintenance and repair programme. Reporting to the Driver Services Team Leader, you will coordinate logistics around NCT and CVRT tests and keep downtime to a minimum.

You will efficiently handle telephone enquiries, authorise repairs, issue order numbers, and liaise with manufacturers to resolve issues while maintaining cost

Qualifications

• Experience as a Service Manager or Service Advisor at a dealership or vehicle manufacturer.
• Experience working in a corporate office environment and dealing with customers.
• Proficient with Microsoft Office (Word, Excel) and garage systems.
• Excellent numeracy and literacy.
• Pragmatic decision-maker with good technical knowledge.
• Comfortable negotiating with repair service agents and internal teams to resolve issues.
• Strong telephone communication with suppliers and customers.

Responsibilities

• Efficiently process high volumes of telephone enquiries.
• Daily authorisation of repairs.
• Issuing order numbers and agreeing service.
• Agreeing maintenance and repair costs within guidelines to minimise costs.
• Organising logistics around NCT & CVRT test requirements.
• Minimise vehicle downtime and keep operating costs within budgets.
• Communicate with vehicle manufacturers and liaise with their reps on aftersales policy.
• Address complaints promptly following policy and guidelines.
• Maintain daily database updates and processing of maintenance invoices.
• Help the team meet both collective and individual targets.

Skills

Customer service

Communication

Numeracy

Negotiation

Telephone communication

MS Office competence

Tools

Microsoft Office

Garage systems

Excel

Job description

Location: Tallaght, Dublin 24, Ireland

Job Type: Full Time

About Us: Johnson & Perrott Fleet is part of the Johnson & Perrott Motor Group and one of Ireland’s largest fleet companies. Johnson & Perrott Fleet is also the Irish partner for Element ARVAL who manage 3 million vehicles in over 50 countries. Johnson & Perrott Fleet has established itself as one of Ireland’s predominant vehicles leasing and fleet providers offering corporate customers a dependable, reliable and professional service

Job Summary:

Reporting to the Driver Services Team Leader, the Driver Support Coordinator will be responsible for the delivery of exceptional driver support, the coordination and management of a high-quality service, maintenance & repair programme.

Main Objectives and Responsibilities:

• Efficiently process high volumes of telephone enquiries.
• Daily authorisation of repairs.
• Issuing order numbers and agreeing service.
• Agreeing maintenance and repair costs within agreed guidelines in order to minimise costs.
• Organising the logistics around NCT & CVRT test requirements
• Ensure vehicle downtime is kept to an absolute minimum, and operating costs remain within agreed budgets.
• Communicate with vehicle manufacturers and liaise with their representatives on issues determined by after sales policy.
• Ensure all complaints/communications are dealt with in a timely manner while adhering to the correct policy and within agreed guidelines.
• Daily update of Database and correspondence and processing of maintenance invoices on our system.
• Achieve team goals and achieve individual targets as outlined by line manager.

Key Requirements:

• Experience as a Service Manager or Service Advisor at a dealership or vehicle manufacturer.
• Experience working in a corporate office environment and dealing with customers is advantageous.
• Computer literate with excellent working knowledge of Microsoft Office Systems (i.e. Word, Excel) and garage systems desirable.
• Excellent numeracy and literacy required.
• Pragmatic decision-maker with a good technical knowledge.
• Must be comfortable negotiating and talking to repairing service agents and internally to resolve issues to mutual satisfaction.
• Good telephone communicator with both suppliers and customers.
• High achievement & drive with a proven ability to deliver results. Showing professionalism, knowledge and enthusiasm.

The role may suit someone with previous service advisor experience and or someone with previous accident management experience.

Experience:

• Service Advisor: 3 years (preferred)

Licence/Certification:

• B Driving Licence (required)

Work authorisation:

• Ireland (required)

Work Location: In person