Technical Manager Department Operations Dublin, Leopardstown (LPIE), Ireland 07-09-2026

Ayvens; Dublin; Presencial; EUR 42.000 - 56.000; Jornada completa

Descripción de la vacante

Ayvens is seeking an Operations team member to ensure continuous mobility of the fleet. You will control maintenance works, authorise repairs, and coordinate between clients and suppliers, while supporting drivers and internal staff.

You will process high volumes of telephone enquiries, manage repairs approvals, and monitor costs to minimise expenses. A strong team player with technical knowledge and excellent numeracy is essential.

Formación

• Technician qualification essential (Motor Mechanics) or equivalent experience in an authoritative position such as Service Manager/Advisor at a dealership or vehicle manufacturer.
• Experience working in a corporate office environment and dealing with customers is advantageous.
• Excellent numeracy and literacy required.
• Computer literate with excellent knowledge of Microsoft Office Systems (Word, Excel), Lotus Notes and garage systems desirable.
• Pragmatic decision-maker with good technical knowledge.
• High customer satisfaction drive with negotiation skills to resolve issues.
• Good telephone communicator with suppliers and customers.
• High achievement and drive with the ability to deliver results.
• Team player with enthusiasm and commitment to team goals.
• Flexibility to carry out varied tasks and overtime as needed.

Responsabilidades

• Working as part of a team, efficiently process high volumes of telephone enquiries. Daily authorisation of repairs, issuing approval numbers and agreeing SMR costs within guidelines.
• Organising the logistics around the CVRT test requirements.
• Daily update of Database and correspondence.
• Ensure vehicle downtime is kept to a minimum and operating costs stay within budgets.
• Communicate with vehicle manufacturers and liaise with their representatives on after sales policy issues.
• Resolve quality issues as directed by line manager.
• Ensure complaints/communications are dealt with per policy and guidelines.
• Undertake any reasonable role-related duties as required by line manager.
• Achieve team goals and personal targets per line manager.
• Required to work on a rotational basis to cover departmental hours.

Conocimientos

Customer service

Team player

Negotiation

Office software

Communication skills

Problem solving

Technical knowledge

Educación

Motor Mechanics qualification

Herramientas

Microsoft Office

Lotus Notes

Garage systems

Descripción del empleo

To work as part of the Operations Team to ensure the continuous mobility of our fleet. The control and authorisation of maintenance works in line with our detailed processes and procedures, the logistical co-ordination for works required between our clients and suppliers. The provision of technical assistance and support to our Clients, Drivers, Suppliers and internal personnel.

Tasks

• Working as part of a team, efficiently process high volumes of telephone enquiries. Daily authorisation of repairs, issuing approval numbers and agreeing SMR costs within agreed guidelines in order to minimise these costs.
• Organising the logistics around the CVRT test requirements.
• Daily update of Database and correspondence.
• Ensure vehicle downtime is kept to an absolute minimum, and operating costs remain within agreed budgets.
• Communicate with vehicle manufacturers and liaise with their representatives on issues determined by after sales policy.
• Resolve quality issues as directed by line manager.
• Ensure all complaints/ communications are dealt with adhering to the correct policy and within agreed guidelines.
• To undertake any reasonable role related duties which may be required from time to time by line manager.
• Achieve team goals and achieve individual targets as outlined by line manager.
• Required to work on a rotational basis to cover the departments hours of operation.

Knowledge, Skills & Experience

• Technician Qualification essential (Motor Mechanics) or experience within an authoritative position as Service Manager / Advisor at a dealership / vehicle manufacturer.
• Experience working in a corporate office environment and dealing with customers is advantageous.
• Excellent numeracy and literacy required.
• Computer literate with excellent knowledge of Microsoft Office Systems (i.e. Word, Excel), Lotus Notes and garage systems desirable.
• Pragmatic decision-maker with a good technical knowledge.
• High customer satisfaction drive, comfortable negotiating and talking to repairing garages and internally to resolve issues to mutual satisfaction.
• Good telephone communicator with both suppliers and customers.
• High achievement & drive with a proven ability to deliver results. Showing professionalism, knowledge and enthusiasm.
• Team player who actively participates in shared objectives and has an enthusiasm and commitment to work towards team goals.
• Flexibility, willing to carry out variety of tasks/ activities requested and is prepared to work additional hours as may be necessary from time to time.