Day Porter

Ballyfin Demesne; Ballyfin; On-site; EUR 29,000 - 38,000; Full time

Job summary

Ballyfin Demesne in Ireland is seeking an outgoing Front of House team member to deliver exceptional guest service in a 5-star luxury setting. The role involves welcoming guests, meeting and greeting, assisting with luggage, and guiding them to their rooms as part of a dynamic front-of-house team.

This is a full-time permanent position, working five days over seven with shifts from 8am to 8pm and occasional night coverage.

Qualifications

• Outgoing individual with excellent customer service and communication skills.
• Experience in front-of-house is a plus.
• Ability to handle guest inquiries with discretion and professionalism.

Responsibilities

• Welcome guests on arrival and meet/ greet.
• Assist guests to allocated rooms and manage luggage where needed.
• Maintain a constant presence in public areas and entrance hall.
• Answer the house telephone politely and pass messages promptly.
• Provide information about the House and Demesne and lead daily house tours.
• Support guests with Demesne activities and golf buggies/sport equipment.
• Restock and clean public fireplaces; keep areas tidy while respecting privacy.
• Assist other departments as required and communicate guest needs clearly.

Skills

Customer service

Communication

Guest relations

Team player

Job description

This is an ideal opportunity for an outgoing individual who thrives on offering excellent customer service and loves to communicate with others. This is a dynamic and busy role in our Front of House and has direct communciation with our guests.

This is a Full time permanent position, 5 over 7 days, Shift work. 3 shift patterns available spanning the hours of 8am - 8pm. Occasional night work for cover.

The duties include (but are not limited to:)

• Welcome our guests on the steps of the House as they arrive
• Meet and greet our guests
• Responsible for guest luggage and parking of expensive vehicles
• Responsible to assist guests to their allocated rooms
• To have an almost constant presence in the public areas and entrance hall.
• Answer the house telephone in a courteous and helpful manner. Taking messages on behalf of guests and management and ensuring such messages are passed on promptly and accurately.
• Offering the best possible advice to guests on the House and Demesne and complete daily house tours
• Assisting guests with all Demesne activities.
• Issuing and maintaining all sports equipment and golf buggies.
• Restocking, cleaning and maintaining all public fireplaces
• Keeping public areas tidy and checking on guests without intruding on their privacy.
• Helping other departments when necessary
• Conversing with guests, providing information and directing them as required.

If you are a team player, have a passion for customer service, have excellent communication skills and want to work in a 5 star luxury property surrounded by natural beauty - then we want to hear from you.