Day Porter

Fairways Hotel; Ireland; Remote; EUR 25,000 - 32,000; Full time

Job summary

Ballyfin Demesne, a 5-star luxury country house hotel in Ireland, is seeking a proactive Front of House team member for a full-time, 5 over 7 shift pattern. The role includes welcoming guests, assisting with rooms, and maintaining public areas while coordinating with other departments.

Ideal candidates will excel in customer service, communication, and guest relations, contributing to the guest experience in a premier Demesne setting.

Qualifications

• Experience in luxury hospitality or front of house preferred.
• Excellent written and spoken English with a warm, professional manner.
• Ability to manage guest interactions with discretion.

Responsibilities

• Welcome guests on arrival and meet and greet them.
• Take care of luggage and parking for expensive vehicles.
• Assist guests to their allocated rooms and maintain visibility in public areas.
• Answer the house telephone courteously and pass messages promptly.

Skills

Exceptional Customer Service

Charisma

Exceptional Attention to Detail

Job description

Ballyfin is a 5-star luxury country house hotel in the heart of Ireland at the foot of the Slieve Bloom Mountains. In 2024, we are one of only two Irish properties to be awarded 3 Michelin Keys by the Michelin Guide.The Ballyfin Estate spans 614 acres and is full of history, tranquility and great natural beauty. With only 20 Bedrooms, and a private one bedroom Gardeners Cottage, the house has long been admired as the most lavish Regency mansion in Ireland. Having opened in May 2011 after 8 ye

Ballyfin is a 5-star luxury country house hotel in the heart of Ireland at the foot of the Slieve Bloom Mountains. In 2024, we are one of only two Irish properties to be awarded 3 Michelin Keys by the Michelin Guide.The Ballyfin Estate spans 614 acres and is full of history, tranquility and great natural beauty. With only 20 Bedrooms, and a private one bedroom Gardeners Cottage, the house has long been admired as the most lavish Regency mansion in Ireland. Having opened in May 2011 after 8 ye Show more

Skills and attributes

• Exceptional Customer Service
• Charisma
• Exceptional Attention to Detail

Description

This is an ideal opportunity for an outgoing individual who thrives on offering excellent customer service and loves to communicate with others. This is a dynamic and busy role in our Front of House and has direct communciation with our guests.

This is a Full time permanent position, 5 over 7 days, Shift work. 3 shift patterns available spanning the hours of 8am - 8pm. Occasional night work for cover.

The duties include (but are not limited to:)

• Welcome our guests on the steps of the House as they arrive
• Meet and greet our guests
• Responsible for guest luggage and parking of expensive vehicles
• Responsible to assist guests to their allocated rooms
• To have an almost constant presence in the public areas and entrance hall.
• Answer the house telephone in a courteous and helpful manner. Taking messages on behalf of guests and management and ensuring such messages are passed on promptly and accurately.
• Offering the best possible advice to guests on the House and Demesne and complete daily house tours
• Assisting guests with all Demesne activities.
• Issuing and maintaining all sports equipment and golf buggies.
• Restocking, cleaning and maintaining all public fireplaces
• Keeping public areas tidy and checking on guests without intruding on their privacy.
• Helping other departments when necessary
• Conversing with guests, providing information and directing them as required.

If you are a team player, have a passion for customer service, have excellent communication skills and want to work in a 5 star luxury property surrounded by natural beauty - then we want to hear from you.

Meet the Butler Team

Ballyfin Demesne

Our elite butler team deliver bespoke, world-class service and create unforgettable moments for our most distinguished guests.

Ballyfin Demesne is an Equal Opportunity Employer