Night Porter

The Address Collective; Cork; Hybrid; EUR 26,000 - 38,000; Full time

Job summary

The Address Collective in Cork seeks a Front of House Night Porter to ensure guest queries are met quickly and security checks are carried out nightly, plus a comprehensive night audit.

You will arrive in a neat uniform, provide a professional appearance, and hand over to the Duty Manager and on-duty staff with clear communication. Night hours require vigilance and strong guest service focus.

Responsibilities

• Arrive on time dressed neatly in a full clean uniform and present a professional appearance to our guests.
• Receive a full handover from Daily Porters, Receptionists on duty, and the Manager on duty.
• Carry out docket checks and inform the Duty Manager of any discrepancies.
• Perform security and fire checks at regular intervals (e.g. 12 am, 2 am, 4 am, 6 am) and log irregularities.
• Check-in/out guests at night and ensure luggage is picked up promptly.
• Deal with guest enquiries and needs quickly and effectively.
• Carry out Lounge/Room Service orders after 11 pm and keep kitchen areas clean.
• Collect breakfast cards during floor checks and prepare/deliver Room Service.
• Ensure early breakfasts are delivered on time and to standard.
• Cover Bar Service after hours with proper cash and stock procedures.
• Carry out night cleaning per schedule, including public areas and Premiere Lounge.
• Set up meeting rooms as needed and ensure equipment is working.
• Regularly check the fax machine and relay messages to guests promptly.
• Complete full night shift diary and handover any issues to the on-duty staff.

Job description

DEPARTMENT/LOCATION: Front of House

PURPOSE OF JOB: To ensure that guest queries/needs are quickly and effectively met at night. Ensure that regular security checks and fire checks are carried out each night. To carry out a comprehensive night audit.

RESPONSIBLE TO: Duty Manager

RESPONSIBLE FOR: Responsible for the supervision and operations of premises at night.

MAIN DUTIES:

• To arrive for work on time dressed neatly in a full clean uniform, well-groomed, with a name badge and presenting a professional appearance to our guests.
• Receive a full handover from the a) Daily Porters b) Receptionists on duty c) Manager on duty
• Complete docket checks as appropriate and inform the early Duty Manager of any discrepancies.
• Carry out security/fire checks at regular intervals (i.e. 12 am, 2 am, 4 am and 6 am) or as required and log any irregularities in the Handover book, reporting it to the Duty Manager.
• To efficiently check-in/out guests during hours of duty and ensure their luggage is brought/collected quickly.
• To deal with any guest enquiries/needs quickly and effectively.
• To carry out any Lounge/Room Service Orders required after 11 pm to an agreed standard. The kitchen and food preparation areas must be maintained in a clean manner.
• To collect Breakfast cards while doing floor checks and prepare and deliver Room Service.
• Ensure that any early breakfasts are delivered to the guest on time and to standard.
• To cover Bar Service once bar staff has left ensuring correct and diligent cash and stock procedures.
• To carry out cleaning as per the night cleaning schedule.
  • Cleaning of public areas as assigned by management.
  • Maintenance of Premier Lounge. Stock replenished as required.
  • Reception desk and office cleaned.
  • Ensure meeting rooms are refreshed and prepared.
  • Cleaning of public bathroom areas.
  • Ensure front areas of the hotel are tidy, cleared of debris and clean.
• If necessary, set up meeting rooms to the agreed standard, checking that all equipment is correct and in working order.
• To check the fax machine on a regular basis and ensure guests receive any faxes or other messages quickly.
• Complete full report of night shift events in diary and handover any problems/incidents to a) Duty Manager b) Receptionist c) Day Porter on duty prior to leaving.
• Additional and reasonable duties may be assigned as deemed appropriate by management.

Compensation: Competitive salary