Danish Customer Service Agent – PCI & Cybersecurity

Collins McNicholas Group; Longford; Hybrid; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Permanent contracts

Job summary

Collins McNicholas Group is hiring multiple Customer Service Agents to support the Danish Market from Longford. The role sits within a growing Customer Operations team with hybrid working and permanent contracts.

Extensive training on PCI compliance and cybersecurity tools is provided, along with clear career progression. You will handle inquiries by phone, email and chat, guide merchants through workflows, document interactions, and collaborate with technical teams to ensure a high-quality

Qualifications

• Experience in customer-facing support, service, or operations roles.
• Fluent English communication and professional Danish language.

Responsibilities

• Acting as the primary point of contact for merchants seeking assistance with PCI compliance and platform usage
• Responding to inbound merchant queries via phone, email, and chat in a professional and timely manner
• Guiding merchants through PCI compliance workflows, including SAQs, validation steps, and status updates
• Explaining compliance requirements, timelines, and platform notifications in clear, non-technical language
• Assisting merchants with basic ASV scan processes, including initiating scans and checking scan status
• Supporting onboarding and basic usage of cybersecurity tools available through the company's platform
• Accurately documenting all interactions within the ticketing system and escalating issues where required
• Working closely with technical teams by following defined escalation and handoff processes
• Participating in quality assurance reviews, coaching sessions, and continuous improvement initiatives

Skills

Customer service experience

English communication

Danish language

Attention to detail

Job description

Collins McNicholas Group is hiring multiple Customer Service Agents to support the Danish Market from Longford. The role sits within a growing Customer Operations team with hybrid working and permanent contracts.

Extensive training on PCI compliance and cybersecurity tools is provided, along with clear career progression. You will handle inquiries by phone, email and chat, guide merchants through workflows, document interactions, and collaborate with technical teams to ensure a high-quality