Danish Customer Service

ZeroRisk; Longford; Hybrid; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Permanent contracts

Job summary

Collins McNicholas Group is hiring multiple Customer Service Agents to support the Danish Market from Longford. The role sits within a growing Customer Operations team with hybrid working and permanent contracts.

Extensive training on PCI compliance and cybersecurity tools is provided, along with clear career progression. You will handle inquiries by phone, email and chat, guide merchants through workflows, document interactions, and collaborate with technical teams to ensure a high-quality

Qualifications

• Experience in customer-facing support, service, or operations roles.
• Fluent English communication and professional Danish language.

Responsibilities

• Acting as the primary point of contact for merchants seeking assistance with PCI compliance and platform usage
• Responding to inbound merchant queries via phone, email, and chat in a professional and timely manner
• Guiding merchants through PCI compliance workflows, including SAQs, validation steps, and status updates
• Explaining compliance requirements, timelines, and platform notifications in clear, non-technical language
• Assisting merchants with basic ASV scan processes, including initiating scans and checking scan status
• Supporting onboarding and basic usage of cybersecurity tools available through the company's platform
• Accurately documenting all interactions within the ticketing system and escalating issues where required
• Working closely with technical teams by following defined escalation and handoff processes
• Participating in quality assurance reviews, coaching sessions, and continuous improvement initiatives

Skills

Customer service experience

English communication

Danish language

Attention to detail

Job description

Excellent opportunity to join a fast-growing B2B SaaS company in the cybersecurity and payments space. We are hiring multiple Customer Service Agents to support the DanishMarketas part of a growing Customer Operations team based in Longford.

This multinational organisation is establishing its EMEA headquarters in Longford and offers comprehensive training along with strong career progression opportunities, permanent contracts and hybrid working.

As a Customer Service Agent, you will be responsible for:

• Acting as the primary point of contact for merchants seeking assistance with PCI compliance and platform usage

• Responding to inbound merchant queries via phone, email, and chat in a professional and timely manner

• Guiding merchants through PCI compliance workflows, including SAQs, validation steps, and status updates

• Explaining compliance requirements, timelines, and platform notifications in clear, non-technical language

• Assisting merchants with basic ASV scan processes, including initiating scans and checking scan status

• Supporting onboarding and basic usage of cybersecurity tools available through the company's platform

• Accurately documenting all interactions within the ticketing system and escalating issues where required

• Working closely with technical teams by following defined escalation and handoff processes

• Participating in quality assurance reviews, coaching sessions, and continuous improvement initiatives

The ideal Customer Service Agent will be:

• Excellent in written and verbal communication through English

• Fluent and professional in Danish

• Experienced in customer-facing support, service, or operations roles in retail, hospitality, banking or customer service

• Detail-oriented, reliable, and committed to delivering a high-quality customer experience

What's on offer:

• Clear career progression pathways into senior support, technical, customer success, or cybersecurity-focused roles

• Comprehensive training in PCI compliance, cyber risk, and security tooling

• Opportunity to join a company at an early stage of international growth

• A collaborative, supportive working environment with strong learning and development opportunities

• Hybrid working

• Flexible hours

For more information or a confidential discussion about this Customer Service Agent role, contact Michelle Miley