Polish Customer Service

ZeroRisk; Longford; Hybrid; EUR 22,000 - 33,000; Full time

Benefits offered by this job

Hybrid working

Comprehensive training

Career progression opportunities

Job summary

Collins McNicholas Group is hiring multiple Customer Service Agents to support the Polish market from Longford. The role is part of a growing Customer Operations team with hybrid working and comprehensive training.

You will act as the primary contact for merchants, handling PCI compliance inquiries, SAQs, and platform usage guidance, while also assisting with ASV scans and onboarding of cybersecurity tools.

Qualifications

• Excellent written and verbal communication in English.
• Fluent and professional in Polish.
• Experience in customer-facing support, service, or operations roles.

Responsibilities

• Act as primary contact for merchants seeking PCI compliance and platform usage support.
• Respond to inbound merchant queries via phone, email, and chat in a professional and timely manner.
• Guide merchants through PCI compliance workflows, including SAQs, validation steps and status updates.
• Explain compliance requirements, timelines, and platform notifications clearly.
• Assist merchants with basic ASV scan processes, including initiating scans and checking status.
• Support onboarding and basic usage of cybersecurity tools available through the platform.
• Accurately document interactions in the ticketing system and escalate issues as needed.
• Work closely with technical teams following escalation and handoff processes.
• Participate in QA reviews, coaching sessions, and continuous improvement initiatives.

Skills

English communication

Polish proficiency

Attention to detail

Job description

Excellent opportunity to join a fast-growing B2B SaaS company in the cybersecurity and payments space. We are hiring multiple Customer Service Agents to support the PolishMarketas part of a growing Customer Operations team based in Longford.

This multinational organisation is establishing its EMEA headquarters in Longford and offers comprehensive training along with strong career progression opportunities, permanent contracts and hybrid working.

As a Customer Service Agent, you will be responsible for:

• Acting as the primary point of contact for merchants seeking assistance with PCI compliance and platform usage

• Responding to inbound merchant queries via phone, email, and chat in a professional and timely manner

• Guiding merchants through PCI compliance workflows, including SAQs, validation steps, and status updates

• Explaining compliance requirements, timelines, and platform notifications in clear, non-technical language

• Assisting merchants with basic ASV scan processes, including initiating scans and checking scan status

• Supporting onboarding and basic usage of cybersecurity tools available through the company's platform

• Accurately documenting all interactions within the ticketing system and escalating issues where required

• Working closely with technical teams by following defined escalation and handoff processes

• Participating in quality assurance reviews, coaching sessions, and continuous improvement initiatives

The ideal Customer Service Agent will be:

• Excellent in written and verbal communication through English

• Fluent and professional inPolish

• Experienced in customer-facing support, service, or operations roles in retail, hospitality, banking or customer service

• Detail-oriented, reliable, and committed to delivering a high-quality customer experience

What's on offer:

• Clear career progression pathways into senior support, technical, customer success, or cybersecurity-focused roles

• Comprehensive training in PCI compliance, cyber risk, and security tooling

• Opportunity to join a company at an early stage of international growth

• A collaborative, supportive working environment with strong learning and development opportunities

• Hybrid working

• Flexible hours