Customer Value & Retention Specialist

Virgin Media Business Ireland; Limerick; Hybrid; EUR 28,000 - 40,000; Full time

Benefits offered by this job

Generous holiday allowance

Birthday day off

Contributory pension

Healthcare

Discounts on mobile broadband

Job summary

Virgin Media is seeking a Customer Value Management Representative in Limerick to deliver retention-driven customer service. You will manage customer journeys, handle upsell opportunities, and resolve issues with a focus on minimal disruption and excellent experience.

The role supports a hybrid schedule with both onsite and remote elements. The ideal candidate has retention experience, strong problem-solving skills, and solid typing/computer skills.

Qualifications

• Experience in a retention’s role is essential.
• Strong problem-solving abilities and attention to detail.
• Good typing and computer skills are advantageous.

Responsibilities

• Support customers with a great experience aligned to Virgin Media values.
• Upsell/cross-sell when opportunities arise.
• Be proactive in resolving issues and providing updates to customers.

Skills

Retention experience

Phone-based support

Problem solving

Team collaboration

Job description

Virgin Media is seeking a Customer Value Management Representative in Limerick to deliver retention-driven customer service. You will manage customer journeys, handle upsell opportunities, and resolve issues with a focus on minimal disruption and excellent experience.

The role supports a hybrid schedule with both onsite and remote elements. The ideal candidate has retention experience, strong problem-solving skills, and solid typing/computer skills.