Customer Value Management Representative

Virgin Media Business Ireland; Limerick; Hybrid; EUR 28,000 - 40,000; Full time

Benefits offered by this job

Generous holiday allowance

Birthday day off

Contributory pension

Healthcare

Discounts on mobile broadband

Job summary

Virgin Media is seeking a Customer Value Management Representative in Limerick to deliver retention-driven customer service. You will manage customer journeys, handle upsell opportunities, and resolve issues with a focus on minimal disruption and excellent experience.

The role supports a hybrid schedule with both onsite and remote elements. The ideal candidate has retention experience, strong problem-solving skills, and solid typing/computer skills.

Qualifications

• Experience in a retention’s role is essential.
• Strong problem-solving abilities and attention to detail.
• Good typing and computer skills are advantageous.

Responsibilities

• Support customers with a great experience aligned to Virgin Media values.
• Upsell/cross-sell when opportunities arise.
• Be proactive in resolving issues and providing updates to customers.

Skills

Retention experience

Phone-based support

Problem solving

Team collaboration

Job description

Customer Value Management Representative, Limerick About Virgin Media: Virgin Media Ireland is home to the country’s fastest broadband and is the leading provider of connected entertainment and broadcasting. We power millions of connections nationwide every single day, delivering award‑winning ultrafast broadband, TV, mobile and home phone services that keep Ireland working, streaming and communicating at superfast speed. Our Virgin Media Business division provides the fastest broadband speeds and advanced connectivity solutions for entrepreneurs, SMEs, large organisations and the public sector.

Virgin Media Television is Ireland’s number one commercial public service broadcaster, delivering four free‑to‑air channels - Virgin Media One, Virgin Media Two, Virgin Media Three and Virgin Media Four, along with Virgin Media Play, our state‑of‑the‑art free streaming service. We deliver fresh, diverse and original Irish content - from news and current affairs to entertainment, factual and drama - alongside the best of international programming.

Virgin Media Ireland is part of Liberty Global Ltd. (Nasdaq: LBTYA, LBTYB, LBTYK), a leading international converged connectivity and investment company. Liberty Global manages three complementary platforms: Liberty Telecom, which provides around 80 million fixed and mobile connections across Europe and generates $21.6 billion in aggregate revenue; Liberty Growth, which invests in scalable technology, media, sports and infrastructure businesses valued at $3.4 billion; and Liberty Services, which delivers technology, operational and financial services generating approximately $700 million annually*. Together, these platforms create long‑term, sustainable value for shareholders.

For more information, visit www.virginmedia.ie. *As independently valued as of December 31, 2025. **Represents full year 2025 revenue of Liberty Services, substantially all of which is derived from our consolidated businesses and nonconsolidated joint ventures.

Specific Duties & Tasks:

Support our customers by providing a great customer experience aligned to our Virgin Media values. Support business growth by upselling/cross selling as the opportunity arises. Engage with customers, be relentless in resolving their issue, minimising customer disruption. Provide proactive updates to customers where required, ensuring a great experience. Take ownership of the customers journey, to provide a seamless customer experience. Contribute to your team and department performance through meeting your agreed weekly targets. Proactively outbounding customers.

The Person:

Experience in a retention’s role is essential. Proactive & Reactive retentions Comfortable talking to customers over the phone. You’ll enjoy it here if you’re hardworking with a can-do attitude. A self-starter, interested in their own development, and how we can help you get there. First-class problem-solving skills, attention to detail with high work standards. Ability to work independently but also engage with your team to make things better. Good typing and computer skills will be an advantage, but not essential. Enjoys working in a fast-paced environment, with lots of diverse challenges and opportunities. Ability to collaborate with your team through weekly meetings both onsite in the office and through teams.

Requirements:

Hybrid working model, currently one week remote and one week in the Limerick office. To support working from home, you’ll need a minimum of 5MB Broadband. Training and coaching will be full-time in the Limerick office. You’ll need to be able to travel to and work from the Limerick Office in line with business needs.

Virgin Media is an equal opportunities employer. Having a diverse workforce is critical to the success of our business. Join and you’ll be part of the Virgin Media family. You can trust us to do the right thing by you. We’re a great place to work and we offer impressive benefits too. Get ready for a generous holiday allowance, birthday day off, contributory pension, healthcare and discounts on our fantastic mobile broadband and cable.

Virgin Media is one of the country’s leading connected entertainment providers and operates a cable and broadcast business in Ireland. Our cable business delivers multi award-winning services: broadband, TV, mobile and home phone connect thousands of people across the country. We are extending our cable footprint so that more communities can enjoy the benefits of the fastest, widely available broadband speeds from Virgin Media. Our broadcast division, Virgin Media Television is Ireland’s number one commercial broadcaster operating three free-to-air channels (Virgin Media One, Virgin Media Two, Virgin Media Three, plus the Virgin Media Player) and is a significant investor in home produced content across news, current affairs and drama. We offer extensive sports coverage on our Virgin Media Sport and our 6 Extra Sport channels to ensure fans see all games across UEFA Champions League and UEFA Europa League fixtures and more. Through Virgin Media Business, we support entrepreneurs, businesses and the public sector, delivering the fastest speeds and tailor‑made services. Virgin Media is part of Liberty Global, the world’s largest international TV and broadband company.

Liberty Global connects 21 million customers through operations in 10 countries across Europe subscribing to 45 million TV, broadband internet and telephony services. It also serves 6 million mobile subscribers and offers WiFi service through 12 million access points across its footprint.