B2B Service Delivery Lead — Telecom Projects

Virgin Media; Leinster; On-site; EUR 45,000 - 65,000; Full time

Job summary

Virgin Media Ireland is seeking a natural project co-ordinator with a technical understanding of Business fixed line, WiFi, Radio and data connectivity solutions and the capacity to multitask on multiple projects within the Business Service Delivery function.

The role focuses on delivering Business customer solutions to the highest industry standards with an emphasis on delivering an excellent customer experience at all times.

Qualifications

• Experience in project management/coordination and service delivery
• Strong knowledge of WiFi technologies and deployment
• Experience in a telecom/operational environment
• Solid operational administration experience
• Experience interacting with customers and building relationships

Responsibilities

• Deliver B2B customer solutions/projects within specific timelines
• Act as the primary contact once a project is assigned and ensure customer satisfaction
• Liaise with customers through the project lifecycle for excellent communications
• Coordinate with management companies and landlords for way-leave applications
• Coordinate with engineering for installs and dates
• Coordinate with planning for third-party construction and cabling
• Maintain relationships with third-party carriers and suppliers to ensure delivery of services
• Provide weekly updates and status reports
• Create handover documents to customers and support teams
• Assist teams within Business Operations as needed

Skills

Project management

Coordination

Customer communication

Operational administration

WiFi technologies

Telecom experience

Education

Business studies qualification

Project management qualification

Job description

Virgin Media Ireland is seeking a natural project co-ordinator with a technical understanding of Business fixed line, WiFi, Radio and data connectivity solutions and the capacity to multitask on multiple projects within the Business Service Delivery function.

The role focuses on delivering Business customer solutions to the highest industry standards with an emphasis on delivering an excellent customer experience at all times.