Customer Value Agent — Hybrid Role with Training & Growth

CREGG Group; Limerick; Hybrid; EUR 25,000 - 31,000; Full time

Benefits offered by this job

23 days annual leave + bank holidays

Your birthday off

Private medical insurance

Pension scheme

LinkedIn Learning

Cycle to Work Scheme

Staff Mobile Offer

Job summary

The CREGG Group in Limerick is recruiting a Customer Value Management Agent to handle both incoming and outgoing customer queries, including cancellations, sales and house move requests. You will own the customer interaction and strive to provide a professional, friendly experience with full training provided.

The role requires strong communication, problem solving and a customer‑centric mindset. The position is a 12‑month contract with view to permanent, 37.5 hours, Monday to Friday with

Qualifications

• Previous customer service experience is desirable.
• Experience in retention or customer value roles is an advantage but not essential.
• Comfortable speaking with customers over the phone.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and attention to detail.
• Ability to work independently while also contributing to a team.
• Good computer and typing skills.
• Willingness to learn and develop within the role.

Responsibilities

• Provide excellent customer service and ensure a positive customer experience.
• Handle incoming and outbound customer queries in a professional and friendly manner.
• Take ownership of customer queries and work to resolve issues efficiently.
• Support business growth through upselling and cross-selling where appropriate.
• Provide proactive updates to customers where required.
• Minimise customer disruption by resolving queries effectively.
• Take ownership of the customer journey and ensure a seamless experience.
• Work towards agreed individual and team targets.
• Contribute positively to the wider team and department.

Skills

Customer service

Phone communication

Problem solving

Typing

Interpersonal skills

Attention to detail

Teamwork

Fast-paced environment

Willingness to learn

Job description

The CREGG Group in Limerick is recruiting a Customer Value Management Agent to handle both incoming and outgoing customer queries, including cancellations, sales and house move requests. You will own the customer interaction and strive to provide a professional, friendly experience with full training provided.

The role requires strong communication, problem solving and a customer‑centric mindset. The position is a 12‑month contract with view to permanent, 37.5 hours, Monday to Friday with