Part-Time Contact Centre Agent — Customer Care Pro

Europcar España; Dublin; On-site; EUR 20,000 - 28,000; Part time

Benefits offered by this job

Competitive salary

22 days annual leave

Medical refund scheme

Enhanced sick pay

Pension scheme

Maternity/Paternity benefits

Hubex discounts

Life Assurance x2

Employee Assistance Programme

Career development

Flu vaccination voucher

Bike to Work

Job summary

Europcar Mobility Group is seeking a part-time Contact Centre Agent at our Head Office in Dublin to deliver exemplary customer service for GoCar and Europcar brands. You will respond to inquiries by phone, email, and chat, and work within a dynamic team to meet performance targets.

The role requires strong communication skills, fluency in English, and the ability to multitask while using in-house systems and MS Office. A positive, team-oriented approach is essential.

Qualifications

• Minimum customer service experience; strong communication and empathy.
• Ability to meet targets and work in a fast-paced environment.
• Fluent English; second language is a plus but not essential.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism.
• Provide accurate product and policy information to customers.
• Collaborate with colleagues to ensure seamless service delivery and timely resolutions.
• Maintain up-to-date knowledge of procedures and systems.

Skills

Customer service

Sales skills

English fluency

Communication

Multitasking

Problem solving

Team player

Tools

MS Office

Job description

Europcar Mobility Group is seeking a part-time Contact Centre Agent at our Head Office in Dublin to deliver exemplary customer service for GoCar and Europcar brands. You will respond to inquiries by phone, email, and chat, and work within a dynamic team to meet performance targets.

The role requires strong communication skills, fluency in English, and the ability to multitask while using in-house systems and MS Office. A positive, team-oriented approach is essential.