Account Manager

CREGG; Limerick; On-site; Confidential; Full time

Job summary

A logistics solutions provider is seeking an experienced Account Manager in Limerick. This hybrid role involves managing customer relationships, ensuring service delivery meets agreed standards, and supporting operational efficiency in logistics. The ideal candidate should have a minimum of 2 years in logistics or customer service, strong communication skills, and the ability to solve problems effectively. This position offers a dynamic environment where customer engagement and operational excellence are a priority.

Qualifications

• Minimum of 2 years' experience in a logistics or customer service environment.
• Strong understanding of customer service principles and processes.
• Ability to work independently and manage workload effectively.

Responsibilities

• Manage customer relationships and service delivery.
• Monitor service performance against SLAs.
• Deliver training to customers and partners on systems.

Skills

Logistics experience

Customer service principles

Excellent communication skills

Analytical and problem-solving abilities

Proficiency in Microsoft Office

Attention to detail

Interpersonal skills

Job description

Account Manager

CREGG are seeking a proactive and customer-focused Account Manager to join our client’s team based in Castletroy, Limerick. This is a full-time position operating on a hybrid basis. The Account Manager will be responsible for managing customer relationships, ensuring service delivery meets agreed SLAs, and supporting operational excellence across transport and logistics processes.

Key Responsibilities

• Develop a full understanding of the company’s SOPs to ensure customer SLAs are achieved.
• Monitor service performance and escalate continued non-compliance to the EMEA Team Lead.
  Act as a key point of contact for customer queries relating to the solution.
• Maintain a strong understanding of customer and service provider SLAs and commitments.
  Become an advanced user of the internal system.
• Identify invoicing discrepancies and engage relevant stakeholders to resolve issues.
• Ensure all customer SLA and KPI requirements are consistently met.
• Deliver training to customers, partners, and internal teams on the company systems.
• Log and manage issues through internal IT systems relating to reports or TMS.
• Maintain knowledge of internal tools including Insight, Actions and BI platforms.
• Support supervisors and managers across additional accounts as required.
• Provide high-quality customer support, ensuring expectations are exceeded.
• Take ownership of issues and drive resolution through proactive problem-solving.
• Build strong relationships with customers and develop an understanding of their business processes.
• Coordinate communications across multiple stakeholders and geographic locations.
• Monitor operational performance and drive improvements in quality and accuracy.
• Assist in the development of SOPs and work instructions.
• Generate and deliver customer-specific reports as required.

Qualifications and Skills

• Minimum of 2 years’ experience in a logistics or customer service environment (freight audit experience desirable).
• Strong understanding of customer service principles and operational processes.
• Excellent communication skills, both written and verbal.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Office and general PC skills.
• Ability to work independently, manage workload, and meet deadlines.
• High level of attention to detail and accuracy when working with data.
• Strong interpersonal skills with the ability to build relationships across teams and cultures.

For more information, please contact Gary ([e-mail]) with your CV.
Please be aware that your CV will not be shared with anyone outside of CREGG without your express permission.