Help Desk Administrator

Uniting Holding; Dublin; On-site; EUR 41,036 - 46,898; Full time

Benefits offered by this job

Contributory pension

Full healthcare cover

Hybrid/Remote first

Office in Dublin 12

Job summary

Real World Analytics in Dublin is seeking a Help Desk Administrator to join the Automotive team and support customers using our reporting and analytics platform. This role is ideal for someone starting their career in customer support, administration, or technology.

You will be the first point of contact for customer queries, logging and tracking issues, while learning about automotive retail, BI reporting, and how a growing tech-enabled business operates. Full training will be provided.

Qualifications

• Genuine interest in customer support, administration, or technology.
• Strong communication skills (written and verbal).
• Good attention to detail and organisation.
• Comfortable using computers and learning new systems.
• Positive, helpful attitude and willingness to learn.
• Fluent English Speaker.
• Eligible to work in Ireland permanently.

Responsibilities

• Be the first point of contact for incoming customer queries (email and internal systems).
• Log and track support requests accurately using our support tools (e.g. Monday.com).
• Keep customers updated on progress in a clear and friendly way.
• Help customers with basic queries such as access to reports and dashboards, passwords, and permissions.

Skills

Customer support

Administration

Communication

Attention to detail

Organised

Teamwork

Fluent English

Tech savvy

Tools

Ticketing tools

CRM systems

Monitored systems

Job description

About Real World Analytics

Real World Analytics (RWA) is a Dublin (Ireland) based Data Analytics company who currently employ 37 people. We transform how head office retail managers improve the business performance of their companies with our Decision Support Solution. The Cloud solution is primarily based on Data Analytics tools combined with our deep market knowledge. RWA is a scale-up company with more than 150 group customers in Ireland and the UK in the retail, pharmacy, and automotive sectors.

Help Desk Administrator – Automotive Team

What you will be doing

We’re looking for a Help Desk Administrator to join our Automotive team and support customers using our reporting and analytics platform. This is a great opportunity for someone starting their career in customer support, administration, or technology.

You’ll be the first point of contact for customer queries, helping to log, track, and resolve issues, while learning about automotive retail, business intelligence reporting, and how a growing tech‑enabled business operates. Full training and ongoing support will be provided.

Responsibilities

Customer Support

• Act as the first point of contact for incoming customer queries (email and internal systems)
• Log and track support requests accurately using our support tools (e.g. Monday.com)
• Keep customers updated on progress in a clear and friendly way
• Help customers with basic queries such as:
  • Access to reports and dashboards
  • Passwords and permissions
  • Understanding where to find information

Administration & Process Support

• Keep support records, contact lists, and documentation up to date
• Assist with customer onboarding and offboarding tasks
• Support routine processes such as report delay notifications and system updates
• Follow clear processes while learning when and how to escalate issues

Working With the Team

• Work closely with the Automotive team, including Customer Success and Product teams
• Escalate technical issues clearly, providing all relevant information
• Learn from more experienced team members and ask questions when unsure

Skills and Requirements (Essential)

• A genuine interest in customer support, administration, or technology
• Strong communication skills (written and verbal)
• Good attention to detail and organisation
• Comfortable using computers and learning new systems
• A positive, helpful attitude and willingness to learn
• Fluent English Speaker
• Eligible to work in Ireland permanently

Desirable (but not required)

• Any experience in customer service, admin, or office environments
• Familiarity with ticketing tools, CRM systems, or task management tools
• Interest in the automotive industry or data/BI reporting

Training & Progression

You will receive full training on our systems, processes, and automotive products. As you gain experience, there will be opportunities to:

• Handle more complex customer queries
• Take ownership of specific support processes
• Progress into Senior Support, Customer Success, or Product‑focused roles over time

Why Choose To Work With Us

Teamwork is part of our core. We seek purpose in everything we do and are not afraid to ask challenging questions along the way. We understand the complexity of simplicity and believe that less is more when it comes to our solution.

We have an innovative and high‑performance culture where we encourage, and reward creativity and teamwork and we have fun while we do it.

This is a unique opportunity to join a successful Irish SME which comprises a team of expert technologists and seasoned professionals. Attractive prospect to progress your career further as our team grow.

HYBRID / REMOTE FIRST

We have an office base in Dublin 12 where we meet and for this position occasional travel to Dublin will be required.

We see the role as being an early start therefore the hours would likely be 7am to 3.30pm or 7.30am to 4pm.

Benefits

• A salary of £35,000-£40,000 is on offer for the right candidate.
• Contributory pension scheme
• Full healthcare cover following successful completion of probation.
• We only review candidates who submit a written letter outlining why they are suitable for the position.
• Send resume, CV details to [e-mail]