Digital Customer Relationship & Sales Administrator

DBC Group

Dublin

On-site

EUR 32,000 - 34,000

Full time

14 days+

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Benefits offered by this job

Bike to work scheme

Company pension

On-site parking

Job summary

DBC Group in Dublin is seeking a customer-facing role to be the daily point of contact for existing customers, building genuine one-to-one relationships, mostly digitally, and helping them order online.

You will own sales administration by keeping our CRM accurate in HubSpot, and occasionally administering purchase orders, while liaising with sales, stores and credit control to keep orders moving smoothly.

Qualifications

Experience in a customer-facing, sales support, or admin role.
Ability to manage multiple customer interactions and orders.
Familiarity with CRM and ERP platforms is a plus.

Responsibilities

Build and maintain one-to-one digital relationships with existing customers via email and ordering channels.
Assist customers through the online ordering process and be their go-to contact.
Identify upsell and cross-sell opportunities within the existing base.
Speak to customers by phone when helpful to support orders.
Process customer orders and quotes accurately through the ERP system.
Maintain and update customer records in HubSpot (CRM).
Occasionally administer purchase orders.
Update and manage website content including promotions and pricing changes.
Coordinate with sales, stores, and credit control to keep orders moving smoothly.
Flag process gaps or inefficiencies and drive improvements.

Skills

Customer relations

CRM management

HubSpot

ERP system

MS Office

Detail-oriented

Tools

HubSpot CRM

ERP system

Excel

Online ordering platforms

Job description

About the Role

You'll be the daily point of contact for our existing customers — building genuine one-to-one relationships, mostly digitally, helping them order, and identifying where they'd benefit from more of what we offer. Alongside that, you'll own sales administration: keeping our CRM accurate, and occasionally administering purchase orders. This is a relationship-first role, backed by strong process and systems — not a cold-calling or new-business role.

Core responsibilities

Build and maintain one-to-one digital relationships with existing customers — daily contact via email and our online ordering channels

Help customers through the online ordering process and be their go-to point of contact

Identify and act on upsell and cross-sell opportunities within our existing customer base

Speak to customers by phone when it's the right way to help them

Process customer orders and quotes accurately through our ERP system

Maintain and update customer records in HubSpot (CRM)

Occasionally administer purchase orders

Update and manage content on our website, including uploading promotions and product/pricing changes

Liaise with sales, stores, and credit control to keep orders moving smoothly

Flag process gaps or inefficiencies rather than just working around them

What We're Looking For

Personable and genuinely enjoys daily contact with customers.

Comfortable and confident with digital communication and online tools, but happy to pick up the phone when it helps.

Proven experience in a customer-facing, sales support, or commercial admin role — a degree is not required if you have the equivalent hands-on experience

Process-driven and highly organised — someone who works within our existing systems, spots where they can be tightened up, and drives that improvement themselves rather than waiting to be asked