Customer Service & Operations Support

Manpower - Ireland; Dublin; On-site; EUR 30,000 - 36,000; Full time

Benefits offered by this job

20 days annual leave

Employee Assistance Programme (EAP)

Free on-site parking

Ongoing training and development

Supportive team environment

Monday to Friday working hours

No weekend work

Job summary

Manpower - Ireland in South Dublin is seeking a friendly, organised Customer Service & Operations Support to join the on-site team. The role handles customer queries by phone/email, manages service tickets and processes returns while supporting the Operations team with admin tasks.

Full training is provided; experience with specific internal systems is not required. Monday to Friday hours, with no weekend shifts, and on-site parking are offered as part of the benefits.

Qualifications

• Prior customer service experience is required or highly valued.
• Strong communication and customer service skills are essential.
• Comfortable dealing with customers by phone and email.
• Proficient in Microsoft Office, especially Outlook, Excel and Teams.
• Organised with strong attention to detail and able to multitask.

Responsibilities

• Respond to customer queries by phone and email.
• Manage and update customer service tickets.
• Process customer returns and follow through to completion.
• Arrange replacement toner orders for customers.
• Keep customers updated on progress of their requests.
• Liaise with suppliers and internal teams as needed.
• Maintain clear notes on customer tickets.
• Assist Operations with general administrative tasks.
• Support Purchasing and Customer Service during busy periods.

Skills

Customer service

Communication

Multitasking

Attention to detail

Organisational skills

Phone & email handling

Tools

Microsoft Outlook

Excel

Teams

Job description

Customer Service & Operations Support
Full Time | Permanent | South Dublin | On Site

My client is looking for a friendly, organised and adaptable person to join their Operations team. This is primarily a customer service and support role, dealing with customer queries and tickets, processing returns, arranging replacement toner orders and providing general support to the Operations team. Full training will be provided, so previous experience with specific internal systems is not required.

Key Responsibilities

• Respond to customer queries by phone and email
• Manage and update customer service tickets
• Process customer returns and follow them through to completion
• Arrange replacement toner orders for customers
• Keep customers updated on the progress of their requests
• Liaise with suppliers and internal teams when required
• Maintain clear and accurate notes on customer tickets
• Assist the Operations team with general administrative tasks
• Provide additional support to Purchasing and Customer Service during busy periods or staff absence

Requirements

• Previous customer service experience
• Strong communication and customer service skills
• Comfortable dealing with customers by phone and email
• Good working knowledge of Microsoft Office, particularly Outlook, Excel and Teams
• Organised with strong attention to detail
• Able to manage multiple tasks and see them through to completion
• Comfortable learning new systems and processes
• Flexible and willing to support other members of the team when required
• Experience using a ticketing system would be an advantage but is not essential

Benefits

• 20 days annual leave, increasing with service up to a maximum of 25 days
• Employee Assistance Programme (EAP)
• Free on-site parking
• Ongoing training and development opportunities
• Supportive team environment
• Monday to Friday working hours
• No weekend or shift work