Customer Service & Warranty Coordinator

Excel Recruitment; Dublin; On-site; EUR 32,000 - 52,000; Full time

Job summary

Excel Recruitment is seeking a Customer Service & Warranty Coordinator for a client specialising in electrical goods, home, garden and DIY products in Dublin. You will manage customer enquiries, warranty claims and after-sales service across a range of products.

The role requires excellent communication, strong attention to detail and the ability to resolve issues quickly. You will liaise with suppliers, service centres and internal teams to book repairs, process claims and keep customers

Qualifications

• 1-3 years in a warranty or service administration role.
• Experience with electrical goods, appliances or technical products is advantageous.
• Strong customer service and communication skills.
• Excellent organisational and problem-solving abilities.
• Ability to manage multiple enquiries and cases simultaneously.
• Strong spoken and written English.

Responsibilities

• Handle customer calls, emails and service enquiries.
• Provide a high level of customer service to internal and external customers.
• Process customer orders and maintain accurate records.
• Manage warranty claims from initial enquiry to resolution.
• Verify warranty eligibility and gather supporting documentation.
• Liaise with suppliers and manufacturers regarding repairs, replacements and warranty approvals.
• Arrange collections, returns and deliveries of faulty products when required.
• Keep customers informed throughout the warranty and repair process.
• Book products in for service and repair.
• Provide repair estimates and expected completion times.
• Work with technicians, service centres and suppliers to resolve issues.
• Escalate unresolved service and warranty cases as needed.
• Support field sales with customer queries and quotations.
• Coordinate with buying, transport and finance teams.
• Maintain customer information and service records accurately.
• Identify recurring product and warranty issues.

Skills

Customer service

Communication

Organisational skills

Problem-solving

Attention to detail

Multitasking

English proficiency

Job description

Excel Recruitment is seeking a Customer Service & Warranty Coordinator for our client who specialises in the distribution of electrical goods, home, garden and DIY products. This is an exciting opportunity for a customer-focused individual to join a busy and growing team. The successful candidate will be responsible for managing customer enquiries, warranty claims, repairs and after-sales service for a range of electrical products. This is a fast-paced role that requires excellent communication skills, strong attention to detail and the ability to resolve customer issues efficiently.

Responsibilities

• Handle customer calls, emails and service enquiries.
• Provide a high level of customer service to both internal and external customers.
• Process customer orders and maintain accurate records.
• Manage warranty claims for electrical goods from initial enquiry through to resolution.
• Verify warranty eligibility and gather supporting documentation.
• Liaise with suppliers and manufacturers regarding repairs, replacements and warranty approvals.
• Arrange collections, returns and deliveries of faulty products when required.
• Keep customers informed throughout the warranty and repair process.
• Book products in for service and repair.
• Provide repair estimates and expected completion times.
• Work closely with technicians, service centres and suppliers to resolve issues.
• Escalate unresolved service and warranty cases where necessary.
• Support the field sales team with customer queries and quotations.
• Work closely with the buying, transport and finance teams.
• Ensure all customer information and service records are maintained accurately.
• Assist with identifying recurring product and warranty issues.

Requirements

• Minimum 1-3 years’ experience in a warranty or service administration role.
• Previous experience dealing with electrical goods, appliances or technical products would be advantageous.
• Strong customer service and communication skills.
• Excellent organisational and problem-solving abilities.
• Ability to manage multiple enquiries and cases simultaneously.
• Strong attention to detail.
• Ability to learn new systems and processes quickly.
• Strong spoken and written English.

This Customer Service & Warranty Coordinator role offers an excellent opportunity to join a well-established business and play a key role in delivering exceptional after-sales support for electrical products. The successful candidate will have the opportunity to manage warranty claims, repairs and customer service enquiries while working closely with suppliers, service providers and internal teams. For any questions, please contact Laurence on 01-8717605.