Service Coordinator

Tyrecare Ltd; Ireland; On-site; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Full in-house training

Company mobile phone

Permanent, full-time position

Long-term career development

Job summary

Tyrecare Ltd is seeking an organised and customer-focused Service Coordinator to join our team at our premises in Killeshandra. This in-house role supports our nationwide service operation, coordinating customer service calls, scheduling technicians and ensuring jobs are followed through efficiently from initial enquiry to completion.

The ideal candidate will work closely with customers, service technicians, parts department and office team to ensure a high standard of service and communication

Qualifications

• Experience in service coordination or similar role
• Excellent communication and customer service skills
• Ability to manage multiple jobs and priorities
• Proficient computer and admin skills
• Experience with quotations and paperwork
• Attention to detail and problem-solving
• Team player in a busy environment

Responsibilities

• Receive and manage customer service enquiries by phone and email
• Log service calls and gather information to diagnose and schedule jobs
• Plan and coordinate daily and weekly workload of field service technicians
• Schedule service visits based on location, urgency and availability
• Keep customers informed on appointments, delays and progress
• Prepare job sheets and all associated service documentation
• Coordinate parts and equipment for upcoming service calls
• Follow up quotations and outstanding service work with customers
• Maintain accurate customer, equipment and service records

Skills

Highly organised

Customer service

Strong communication

Administrative skills

Problem solving

Tools

CRM software

Microsoft Office

Job description

Tyrecare Ltd is seeking an organised and customer-focused Service Coordinator to join our team at our premises in Killeshandra.

This is a key in-house role supporting our nationwide service operation, coordinating customer service calls, scheduling technicians and ensuring jobs are followed through efficiently from initial enquiry to completion.

The successful candidate will work closely with our customers, service technicians, parts department and office team to ensure a high standard of service and communication at all times.

The Role

Service Coordinator

Tyrecare Ltd – Killeshandra, Co. Cavan

Tyrecare Ltd is seeking an organised and customer-focused Service Coordinator to join our team at our premises in Killeshandra.

This is a key in-house role supporting our nationwide service operation, coordinating customer service calls, scheduling technicians and ensuring jobs are followed through efficiently from initial enquiry to completion.

The successful candidate will work closely with our customers, service technicians, parts department and office team to ensure a high standard of service and communication at all times.

The Role

Key responsibilities will include:

• Receiving and managing customer service enquiries by phone and email
• Logging service calls and gathering the information required to diagnose and schedule jobs
• Planning and coordinating the daily and weekly workload of our field service technicians
• Scheduling service visits efficiently based on location, urgency and technician availability
• Keeping customers informed regarding appointments, delays and job progress
• Preparing job sheets and all associated service documentation
• Coordinating parts and equipment required for upcoming service calls
• Liaising with technicians regarding outstanding jobs, parts requirements and follow-up visits
• Preparing quotations for repairs, servicing and replacement parts where required
• Following up quotations and outstanding service work with customers
• Ensuring completed job paperwork is returned, checked and processed correctly
• Maintaining accurate customer, equipment and service records
• Working closely with the sales, parts and accounts teams
• Assisting with warranty claims and supplier technical queries where required
  

Experience & Requirements

The ideal candidate will:

• Be highly organised and capable of managing multiple jobs and priorities at the same time
• Have excellent communication and customer service skills
• Be confident dealing with customers and technicians by telephone and email
• Have good computer and administrative skills
• Be comfortable preparing quotations and processing job-related paperwork
• Have strong attention to detail and a practical approach to problem solving
• Be able to work effectively as part of a busy team

Previous experience in a service coordination, workshop, automotive, engineering, machinery or technical environment would be a strong advantage.

Practical knowledge of garage equipment, vehicle maintenance, compressed air, hydraulics or similar equipment would also be beneficial, although full product and systems training will be provided.

What We Offer

• Competitive salary based on experience
• Full in-house training
• Company mobile phone if required
• Permanent, full-time, in-house position
• Varied role within an established Irish company
• Opportunity to develop a strong knowledge of technical service and garage equipment
• Long-term career development opportunities

This position would suit someone who enjoys organising people and jobs, communicating with customers and making sure that service work runs smoothly from start to finish.