Engineering Service Coordinator: Schedule, Support & Deliver

Brennan & Company; Dublin; Hybrid; EUR 36,000 - 48,000; Full time

Job summary

Brennan & Co. in Sandyford, Dublin, is seeking a Service Coordinator to join our service operations team.

You will plan, schedule, and coordinate service support for customers, working with engineers and the field service team to ensure efficient daily operations. The role involves coordinating with contracts, updating service contracts, preparing quotations and invoices, arranging third-party service providers, and maintaining parts stock and reporting.

Qualifications

• 2–3 years in service coordination, service administration or similar role.
• Experience in technical service, engineering, healthcare, pharma, manufacturing or supply chain desirable.
• Experience with Salesforce CRM or similar service platforms required.
• Strong communication, organisational and multitasking abilities.

Responsibilities

• Support service engineers and daily operation of the service department.
• Coordinate activities with engineers and customers daily.
• Assist with service contract updates and tender quotations.
• Schedule preventive maintenance and breakdown calls.
• Process and invoice service calls, and manage parts dispatch.
• Coordinate with third-party suppliers and maintain parts inventory.
• Provide customer quotations and invoices for service calls/parts.
• Maintain equipment calibration, reports, and test records.
• Assist credit control with invoice queries.

Skills

Service coordination

Customer service

Sales support

Contract administration

Microsoft 365

Salesforce CRM

Parts inventory

Engineering coordination

Tools

Salesforce CRM

MS Office 365

ERP systems

Job description

Brennan & Co. in Sandyford, Dublin, is seeking a Service Coordinator to join our service operations team.

You will plan, schedule, and coordinate service support for customers, working with engineers and the field service team to ensure efficient daily operations. The role involves coordinating with contracts, updating service contracts, preparing quotations and invoices, arranging third-party service providers, and maintaining parts stock and reporting.