Customer Service Representatives – Evening shift – Co. Galway

Cpl Group; Connacht; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Shift allowance

Job summary

CPL Group is seeking a dedicated Customer Service Representative for an evening shift in Galway. You will be the first contact for Customers and Brand Partners, handling inquiries, resolving concerns, and ensuring a seamless customer experience.

Ideal candidates have native language skills, fluent English, and prior customer service experience. You will respond via phone, email, and live chat, handling orders, refunds, and commissions while maintaining high professionalism.

Qualifications

• Fluency in spoken and written English.
• Previous experience in Customer Service, preferably in network marketing or direct sales.
• Strong communications skills and problem-solving abilities.
• Ability to work independently and as part of a team.
• Excellent telephone and customer service skills.

Responsibilities

• Provide exceptional support regarding products, orders, policies, and compensation plans.
• Respond promptly to Brand Partner and Customer inquiries via phone, email, and live chat.
• Address and resolve concerns related to orders, product information, refunds, commissions, and account issues.
• Handle product complaints and ensure prompt resolution following company policies.
• Provide clear guidance on company policies, promotions, and compensation plans.
• Maintain up-to-date knowledge of products, business models, and compliance guidelines.
• Process refunds, exchanges, and adjustments per policies.
• Document customer interactions accurately and escalate complex issues.
• Assist Brand Partners with back-office systems and understanding earnings and orders.
• Represent the company professionally and collaborate across departments to ensure a seamless experience.

Skills

Multilingual capability

English fluency

Customer service experience

Strong communication

Problem solving

Team work

Telephone skills

Job description

Customer Service Representatives – Evening shift – Galway

We are seeking a dedicated Customer Service Representative to join our client’s team in the Network Marketing industry based in Briarhill, Co. Galway. In this role, you will be the first point of contact for Customers and Brand Partners, handling inquiries, resolving concerns, and ensuring a seamless customer experience.

The Role

As Customer Service Representative you will:

• Provide exceptional support regarding products, orders, policies, and compensation plans while maintaining a high level of professionalism and efficiency
• Respond promptly to Brand Partner and Customer inquiries via phone, email, and live chat
• Address and resolve concerns related to orders, product information, refunds, commissions, and account issues
• Handle product complaints, ensuring a prompt resolution in line with company policies while maintaining customer satisfaction
• Provide clear guidance on company policies, promotions, and compensation plans.
• Maintain up-to-date knowledge of company products, business models, and compliance guidelines
• Process refunds, exchanges, and adjustments in accordance with company policies
• Accurately document customer interactions and elevate complex issues to the appropriate department
• Assist Brand Partners in navigating back-office systems and understanding their earnings and orders
• Represent the company in a professional, courteous, and knowledgeable manner. Work collaboratively with other departments to ensure a seamless customer experience.
• Follow company procedures and industry regulations to maintain compliance.
• Completes all company training and follows established policies and procedures.
• Performs all other duties as assigned.

Skills & Experience that we need

• Native language speaker of one or more language
• Fluency in spoken and written English.
• Previous experience in Customer Service, preferably in network marketing, direct sales.
• Strong communications skills
• Excellent problem-solving skills and attention to detail
• Ability to work both independently and as part of a team
• Excellent telephone and customer service skills

The Offer

This is a permanent position offering a competitive salary and shift allowance

Hours of work are Monday to Friday 5pm – 1am

Applicants must have unrestricted permission to work in Ireland, be available to interview in person, and live within a commutable distance of our client’s office in Briarhill, Co. Galway.