Customer Operations Specialist - Part time Weekends - Limerick

Cpl Group; Limerick; On-site; EUR 17,000 - 22,000; Part time

Benefits offered by this job

Career Development

Wellness Programme

Employee Assistance Program (EAP)

Bike-to-Work Scheme

Tax Saver Tickets

Diverse team

Job summary

Covalen is seeking a Customer Operations Specialist for weekend, part-time work at Henry Street, Limerick. You will handle inbound and outbound calls, collect customer information, and drive sales opportunities while upholding company values.

The role requires strong communication, the ability to work Saturdays and Sundays 09:00–17:30, and completion of initial full training. Eligibility to work in Ireland and background checks are required, with onsite training provided.

Qualifications

• Excellent communication (spoken & written English).
• Eager to learn and grow with Covalen.
• Must be eligible to work in the Republic of Ireland and pass all background checks.

Responsibilities

• Manage inbound and outbound phone calls efficiently and timely.
• Collate information from customers via telephone calls.
• Receive inbound calls and answer customer questions from a virtual call centre.
• Keep customer records up to date in line with CCMA/CPC regulations.
• Drive sales to achieve targets and identify new opportunities.
• Refer or cross-sell relevant products to meet customer requirements.

Skills

Communication

Interpersonal skills

English proficiency

Eligibility to work in Ireland

Willingness to learn

Job description

Customer Operations Specialist – Part-time Weekend

As a Customer Operations Specialist, you will be working within and promoting the Company Values - Be Brave, Be Wise, Be Proud and Exceed. We are supporting a financial client with their growth in the Irish market. Covalen are growing their team to work in Financial Customer Support. The mission of the team is to provide best-in-class support to customers.

An ideal candidate will be able to multi-task, think on their feet, resolve issues quickly and decisively, deliver on promises, have excellent attention to detail, could analyse information and act according to the information presented, and perform under pressure.

Duties and Responsibilities:

• Manage inbound and outbound phone calls in an efficient and timely manner.
• Collating information from customers via these telephone calls.
• Receiving inbound calls from customers through a virtual call centre, answering various questions.
• Ensure that all customer records are kept up to date in accordance with the relevant CCMA/CPC regulations we adhere to.
• Drive sales to achieve targets.
• Identify, convert, or refer new sales opportunities to meet customer requirements for both Regulated and Non-Regulated products, including cross-selling of relevant products.

Requirements:

• Excellent communication (spoken & written English) and interpersonal skills.
• Eager to learn and grow with Covalen.
• Must be eligible to work in the Republic of Ireland and must be able to pass all background checks.

Benefits:

• Career Development.
• Extensive training and access to Wellness Programme.
• Employee Engagement Initiatives & Committees.
• Employee Assistance Program (EAP).
• Hive Medical Cash Plan.
• PRSA and Bike-to-Work Scheme.
• Tax Saver Tickets.
• Be part of a great, friendly and a diverse team.

Recruitment process:

• One virtual interview with the Customer Operations team.
• Online Tech and English language assessment.

Further Details:

• Contract: Permanent – Part time
• Location: Henry Street, Limerick, fully onsite
• Working Hours: Saturday to Sunday, 09:00am to 05:30pm.
• Please note initially there will be full time training for 6-8 weeks,
• Must be eligible to work in the Republic of Ireland
• Must be able to pass all background checks
• Available for a full time training during weekdays for the initial training period.

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