Customer Service Representative- Evening shift

LifeWave; Galway; On-site; EUR 28,000 - 36,000; Full time

Job summary

LifeWave is seeking a dedicated Customer Service Representative in Galway to be the first point of contact for Customers and Brand Partners, handling inquiries and resolving concerns to ensure a seamless experience.

You will provide support regarding products, orders, policies, and compensation plans with professionalism and efficiency, collaborating with other departments for a smooth customer journey.

Qualifications

• Native language speaker of one or more language.
• Fluency in spoken and written English.
• Previous experience in Customer Service, preferably in network marketing or direct sales.
• Strong communications skills.
• Excellent problem-solving skills and attention to detail.
• Ability to work both independently and as part of a team.
• Excellent telephone and customer service skills.

Responsibilities

• Respond promptly to Brand Partner and Customer inquiries via phone, email, and live chat.
• Address and resolve concerns related to orders, product information, refunds, commissions, and account issues.
• Handle product complaints, ensuring a prompt resolution in line with company policies while maintaining customer satisfaction.
• Provide clear guidance on company policies, promotions, and compensation plans.
• Maintain up-to-date knowledge of company products, business models, and compliance guidelines.
• Process refunds, exchanges, and adjustments in accordance with company policies.
• Accurately document customer interactions and elevate complex issues to the appropriate teams.
• Assist Brand Partners in navigating back-office systems and understanding their earnings and orders.
• Represent the company in a professional, courteous, and knowledgeable manner.
• Work collaboratively with other departments to ensure a seamless customer experience.
• Follow company procedures and industry regulations to maintain compliance.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Phone support

English fluency

Job description

We are seeking a dedicated Customer Service Representative to join our team in the Network Marketing

industry. In this role, you will be the first point of contact for Customers and Brand Partners, handling

inquiries, resolving concerns, and ensuring a seamless customer experience. You will provide exceptional

support regarding products, orders, policies, and compensation plans while maintaining a high level of

professionalism and efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Respond promptly to Brand Partner and Customer inquiries via phone, email, and live chat.
• Address and resolve concerns related to orders, product information, refunds, commissions, and account issues.
• Handle product complaints, ensuring a prompt resolution in line with company policies while maintaining customer satisfaction.
• Provide clear guidance on company policies, promotions, and compensation plans.
• Maintain up-to-date knowledge of company products, business models, and compliance guidelines.
• Process refunds, exchanges, and adjustments in accordance with company
• Accurately document customer interactions and elevate complex issues to the
• Assist Brand Partners in navigating back-office systems and understanding their earnings and orders.
• Represent the company in a professional, courteous, and knowledgeable manner.
• Work collaboratively with other departments to ensure a seamless customer experience.
• Follow company procedures and industry regulations to maintain compliance.

OTHER

• Completes all company training and follows established policies and procedures.
• Performs all other duties as assigned.

QUALIFICATIONS AND EXPERIENCE

• Native language speaker of one or more language. Additional language advantageous.
• Fluency in spoken and written English.
• Previous experience in Customer Service, preferably in network marketing, direct sales.
• Strong communications skills.
• Excellent problem-solving skills and attention to detail.
• Ability to work both independently and as part of a team.
• Excellent telephone and customer service skills.