Customer Service Representative -German

Cpl Group; Dublin; Hybrid; EUR 27,000 - 36,000; Full time

Benefits offered by this job

Hybrid-working model

Training & Development

Internal career progression

Employee assistance programme (EAP)

Hive medical cash plan

PRSA Scheme

Employee engagement initiatives

Bike to work scheme

Job summary

Covalen in Dublin offers an entry-level Customer Service Representative role with a hybrid work model. You will handle pension payment inquiries, guide customers on payment methods, and manage international payment questions, while maintaining high-quality service in a fast-paced environment.

We require at least 6 months in customer service, strong MS Office skills, and excellent communication abilities in English.

Qualifications

• Minimum 6 months experience in a customer service environment, preferably in finance, banking, payments or pensions.
• Excellent knowledge of Microsoft Office products.
• Ability to function in a fast-paced environment with quality and timeliness standards.
• Must possess excellent PC skills and be goal oriented.
• Strong verbal communication and listening skills with good comprehension in English.

Responsibilities

• Provide information on Pension Payments and missing payments.
• Provide information on payment methods and consult on efficient options.
• Handle questions on international payments and changes to personal data.
• Respond to miscellaneous queries including proof of life procedures.

Skills

Customer service

MS Office

PC skills

Attention to detail

Verbal communication

Numeracy

Problem solving

Tools

Microsoft Office

Job description

Role - Customer Service Representative

Location - Dublin

Contract type - Permanent

Work model - Hybrid

Working hours - Monday to Friday -(37.5h per week)

Language - (German)

ENTRY LEVEL ROLE

At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals. We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.

Duties and Responsibilities:

• Provide information on Pension Payments
  • Handling requests on missing payments
  • Providing information on previous payment
  • Provision of information on cheques
  • Provision of movements carried out
• Provide information on payment methods
  • Provide consultancy concerning the most efficient methods of payments available
  • Provide customers with information on the choice of payment methods
  • Process changes to instructions regarding payment tools
• Handle questions on international payments
  • Process changes of personal data and customer addresses
  • Process changes on payment preferences
  • Handle enquiries on payment methods, Western Union and cheque payments.
• Provide information on miscellaneous queries
  • Handling queries relating to proof of life procedures

Desired minimum requirements:

• Education and Experience:
  • Minimum 6 months experience in a customer service environment, preferably in a finance, banking, payments, or pensions sector.
  • Excellent knowledge of Microsoft Office products
• Essential Skills and abilities:
  • Ability to function in a fast-paced environment where standard of quality and timeliness are established
  • Must possess excellent PC skills
  • Must be goal orientated
  • Ability to speak, read and comprehend all required language(s), including English and possess good verbal communications skills.
  • Must possess superior listening skills
  • Ability to deliver information at customer’s knowledge level in an understandable manner
  • Strong interpersonal skills and ability to think independently and follow through effectively
  • Ability to apply a logical problem-solving approach to resolving customer problems and enquiries
  • Must be numerate and possess excellent attention to detail

Benefits and perks:

• Hybrid-working model
• Training & Development.
• Internal career progression opportunities.
• Employee assistance programme (EAP).
• Hive medical cash plan
• PRSA Scheme.
• Employee engagement initiatives
• Bike to work scheme.

What would you bring?

As a valued team member, you'll play a crucial role in delivering customized BPO solutions, ensuring our clients achieve consistent high performance and meet their strategic objectives. Your expertise will contribute to our legacy of success in providing outsourced solutions for Fortune 500 companies.

Ready to be a part of our dynamic team? Explore exciting opportunities with Covalen – where your skills, ideas, and achievements are celebrated!

Equal opportunity employer:

At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.