Claims Analyst - Slovak

Cpl Group; Dublin; Hybrid; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Internal career progression

Fully subsidised healthcare

Employee assistance programme (EAP)

PRSA Scheme

Training & Development

Bike to work scheme

Job summary

Covalen is seeking a Claims Analyst for the Slovak market based in Dublin. The role focuses on providing service support in life insurance, resolving claims, and informing customers within a major EU insurer’s framework.

The role requires Slovak and English fluency, at least 1 year in a similar setting, and eligibility to work in Ireland. Hybrid work model, Mon-Fri hours, and ISO-aligned controls are emphasized.

Qualifications

• Fluent in Slovak and English, written and spoken.
• Minimum 1 year of relevant work experience, ideally in insurance or claims processing.
• Experience reviewing and analysing documentation.

Responsibilities

• Provide product and policy information to branches and customers via call centre and email.
• Administer claims-related documentation and forward requests to recipients.
• Register information in systems and resolve customer claims promptly.
• Reconcile legal documents per procedures and guide customers through the policy process.
• Record customer interactions in systems and maintain up-to-date records.
• Generate daily/weekly reports and respond to feedback as instructed.

Skills

Slovak language

English language

Customer service

Attention to detail

Communication skills

Tools

CRM system

Microsoft Office

Job description

Role -Claims Analyst - Slovak

Location -Dublin

Contract type -Permanent

Work model -Hybrid

Working hours -Mon - Fri 8-4.30pm

Language -Slovak and English

At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals. We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.

Job Description:

The Claims Analyst within Slovakian Market is accountable for the provision of service support in the life insurance financial services sector to customers of a major life insurance company operating in the EU. Provision of information, resolution of claims and queries, communication with internal and external customers.

The Customer Service Representative will be working within and promoting the Company Values at all times.

Key Duties and Responsibilities

• Responsibility for providing product information to branches and their customers on single or groups of live policies via call centre and via emails
• Administration of claims related documentation control and requests to appropriate recipients
• Registering in the appropriate systems all information related to pending cases and Resolving customer claims on a day-to-day basis in an efficient and timely manner.
• Reconciliation of legal documents in line with agreed procedures
• Responsibility for guiding new and existing customers through the policy process for the client.
• Recording customer information and issues in the appropriate systems and ensuring that records are maintained and are kept up to date
• Providing daily and weekly reports on issues when occurred
• Monitoring, responding and reporting on customer feedback, as instructed
• Troubleshoot system and business process problems and elevate when required
• Cooperate with client’s teams to resolve customer issues, as requested
• To support the company’s efforts to maintain certification to the ISO 9001 Standard for the team
• Documentation checks for control / compliance and quality assurance, validation of new proposals, and post-sales requests.
• Ad hoc tasks and projects will be assigned based on business requirements.

Essential Competencies:

The suitable candidate must have a deep-rooted passion for delivering success. The suitable candidate will have formidable experience and working knowledge of:

Mandatory requirements:

• vMinimum 1-year previous relevant work experience, ideally in the insurance sector or claims processing area
• vPrevious experience in reviewing and analysing documentation
• vBe fluent in Slovakian and English, both written and spoken
• vImmediate eligibility to work in Ireland

Desirable requirements:

• vBe customer orientated, enthusiastic, courteous, assertive with an excellent attention to detail and procedures.
• vHave excellent communication skills, both verbal and written.
• vExperience of working with a recognised CRM system.
• vAn ability to prioritise own workload, work to strict deadlines and effectively manage time.
• vA professional manner with excellent interpersonal skills.
• vProficient in Microsoft office.
• vA demonstrated ability to work independently and collaboratively within a dynamic environment.

Benefits and perks:

• - Internal career progression opportunities
• - Fully subsidised healthcare
• - Employee assistance programme (EAP)
• - PRSA Scheme.
• - Training & Development
• - Bike to work scheme.

What would you bring?As a valued team member, you'll play a crucial role in delivering customized BPO solutions, ensuring our clients achieve consistent high performance and meet their strategic objectives. Your expertise will contribute to our legacy of success in providing outsourced solutions for Fortune 500 companies.

Equal opportunity employers:

At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.

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