Customer Service Representative - English/Spanish Speaking

Cardinal Health; Dublin; Hybrid; EUR 30,000 - 38,000; Full time

Job summary

Cardinal Health in Dublin, Ireland, seeks a Customer Service Representative to join our team. You will handle daily order processing, respond to inquiries by phone and email, and resolve billing and shipping issues, while maintaining strong relationships with internal teams.

The role requires 1–2 years in customer service or order management, fluency in English and Spanish, and collaborative problem-solving. Hybrid work model and a supportive environment are provided.

Qualifications

• English and Spanish fluency required.
• 1-2 years’ experience in Customer Service / Order Management.
• Strong team player with a collaborative mindset.
• Experience with SAP and order management processes preferred.

Responsibilities

• Process daily orders accurately and in a timely manner.
• Respond to customer queries via email and telephone, aiming to resolve on first contact.
• Resolve issues related to orders, shipping, returns, credits and invoices.
• Handle customer complaints and escalate to management when needed.
• Monitor reports for order status, lead times and allocations to ensure on-time shipments.
• Communicate delays or issues and provide proactive resolutions to customers.

Skills

English

Spanish

Order management

Customer service

SAP

Communication

Attention to detail

Multi-tasking

Education

Some college or equivalent

Tools

SAP system

Job description

At Cardinal Health, we aim to be a trusted partner, offering a broad range of innovative solutions that help our customers provide cost-efficient, more effective healthcare. Join our team of 50,000 humble partners striving each day to make healthcare more efficient, providers more effective, and patients as healthy as possible. We are currently looking to recruit a Customer Service Representative. Based in our office in Dublin, Ireland you will be responsible for, but not limited to, the following.

Work Schedule: Monday - Friday day shift, including a hybrid work model.

Responsibilities

• Daily processing of orders in an accurate manner.
• Responding to customer queries via email and telephone in a timely manner and to the highest standard with an aim to resolve completely first time.
• Resolving order, shipping, returns, credits & invoice queries.
• Dealing with customer complaints, escalating to management as appropriate.
• Reviewing daily reports for customer allocations, blocked orders etc. ensuring shipment in line with the committed lead time.
• Investigating and processing returns orders, credits & invoice queries.
• Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles.
• Responds to inquiries from internal customers, such as commercial and other supply chain teams, regarding order tracking information as well as on-hold, back order and high priority statuses.
• Establish strong working relationships with commercial team, OTC provider and other client functions required to provide a consistent, quality customer experience.
• Provide ongoing feedback to drive efficiencies by identification of process gaps and bottlenecks at a customer level.
• Ensure discrepancies are resolved in a timely manner and provide visibility to the management team to identify root causes so that these can be addressed.
• Ensure compliance with all relevant guidelines and controls - legal, regulatory and other country or customer specific requirements.

Qualifications and Experience

• Education: Some third level preferred or similar experience preferred.
• Languages: Fluency in English and Spanish required.
• 1-2 years’ experience in a Customer Service / Order Management role.
• Strong team member, building an environment of trust and inclusivity.
• Solution orientated and ability to work on own Initiative.
• Operates in a collaborative mindset.
• Communication skills with strong interpersonal skills including active listening.
• Strong attention to detail.
• Ability to multi-task and adapt in a fast and dynamic organization.
• Demonstrated passion for excellence with respect to treating and caring for the customers.
• SAP system knowledge and familiarity with order management processes preferred.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.

Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. We are a crucial link between the clinical and operational sides of healthcare, delivering end-to-end solutions and data-driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care. With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges - now, and in the future.