Customer Service Administrator

Teleflex; Athlone; Hybrid; EUR 28,000 - 42,000; Full time

Job summary

Teleflex is a global provider of medical technologies seeking a Customer Service Order Entry specialist in Athlone, Ireland. You will join a multidisciplinary team to ensure accurate and prompt processing of orders from receipt to delivery.

Ideal candidates have 1–2 years in a fast-paced customer service environment, fluent English (Spanish/Polish/Italian a plus), strong attention to detail, time management, and proficiency with SAP and MS Office.

Qualifications

• Fluent English required; additional languages (Spanish/Polish/Italian) are a plus.
• Attention to detail and accuracy are essential.
• Strong time management and the ability to meet tight deadlines.
• Ability to work in a fast-paced environment with multiple tasks.
• Proficiency with SAP and MS Office is advantageous but training is provided.

Responsibilities

• Work as part of a multi-disciplinary team, ensuring all orders received are processed accurately and promptly upon receipt
• Order entry
• Returns: ensure that returns are processed in a timely manner
• Credit and debit memo processing
• Delivery processing
• Invoice processing
• Price review
• General data entry activities relating to the order

Skills

Fluent English

Attention to detail

Time management

Multi-tasking

Pressure handling

Tools

SAP

Microsoft Office

Job description

Select how often (in days) to receive an alert:

As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people’s lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose-driven innovation, and world-class products can shape the future direction of healthcare.

Teleflex is the home of Arrow™, Barrigel™, Deknatel™, LMA™, Pilling™, QuikClot™, Rüsch™, UroLift™ and Weck™ – trusted brands united by a common sense of purpose.

At Teleflex, we are empowering the future of healthcare. For more information, please visit teleflex.com.

Position Summary

To support transaction processing for Customer Service, focused primarily on customer order entry

#LI-hybrid

#LI-sc1

• Work as part of a multi-disciplinary team, ensuring all orders received are processed accurately and promptly upon receipt
• Order entry
• Returns: ensure that returns are processed in a timely manner
• Credit and debit memo processing
• Delivery processing
• Invoice processing
• Price review
• General data entry activities relating to the order

Education / Experience Requirements

• Language skills - fluent English required with Spanish, Polish or Italian language desirable.
• 1-2 years’ experience working in a fast-paced customer service department, preferable but not essential
• Accurate with a strong attention to detail and good time management skills
• Ability to work to tight deadlines in a fast-paced department
• Flexibility and willingness to work outside of regular hours if required
• Good computer skills; Knowledge of Microsoft Office and SAP an advantage but not necessary as full training is provided.
• Ability to work well under pressure in a target driven environment

Specialized Skills / Other Requirements

• Self-driven and ability to work independently and/or as a team player
• Approachable and enthusiastic. Flexible and adaptable
• Good organisational skills with cultural awareness and sensitivity
• Good judgement and problem-solving ability and is capable of understanding the impact of decision making on both Teleflex Medical and its customers
• Strong collaboration and influencing skills – both internally and externally
• Excellent communication skills – both written and verbal
• Goal orientated for customer and business objectives
• Coaching/mentoring skills

Teleflex is an equal opportunity employer. Applicants will be considered without regard to age, gender, race, nationality, ethnicity, civil status, family status, sexual orientation, disability, religion and/or membership of the traveller community. If you require accommodation and support to apply for a position, please contact us at [e-mail]. Diversity fosters innovative thinking and entrepreneurship and that’s what we are about at Teleflex. We trust and value our people and their diversity and we make it fun to work here. We are on a journey to ensure our workplaces mirror the patients we serve and the communities we operate in. Our approach is simple, we embrace everyone and want them to feel they belong here. We are building a culture where all employees can bring their best and unique selves to work. If that appeals to you, we would love to hear from you. Come join a company where diversity is sought out and inclusivity is how we progress.

At Teleflex, we follow a comprehensive hiring process. We do not accept unsolicited resumes from agency recruiters or 3rd party firms. We do not make unsolicited job offers. We do not ask for money or require equipment purchase up-front.