Customer Service Representative

Clean (Ire) Refuse & Recycling Co.; Trim; On-site; EUR 23,000 - 32,000; Full time

Benefits offered by this job

Company pension

Employee discount

On-site parking

Private medical insurance

Wellness program

Job summary

Full Circle Packaging in Trim, Ireland is looking for an office administrator / customer service representative to support the new Irish Deposit Return scheme and manage regional packaging material collection from retail outlets. The role is based in Trim with excellent terms and conditions for the right candidate.

The position involves inbound inquiries, general office tasks, data entry, and contributing to process improvements within a team-focused environment.

Qualifications

• Previous Customer Service/Administration experience.
• Proficient IT skills (particularly in the use of Microsoft Office).
• Ability to work well within a multi-skilled team.

Responsibilities

• Responding to inbound customer calls/emails within agreed service levels.
• General office administration
• Answering queries promptly and effectively.
• Accurate and efficient data entry to the relevant systems.
• Contributing to process improvements whenever possible.
• Working as part of a team to achieve high customer service satisfaction.

Skills

Customer service

Administration

MS Office

Tools

Microsoft Office

Job description

Full Circle Packaging have an exciting opportunity for an office administrator/ customer service representative. This person will have the opportunity to work in administering the new Irish Deposit Return scheme being introduced by the Government, collecting clean in-scope packaging material from retail outlets regionally.

Working out of our Trim base, we are providing excellent terms and conditions for the right person.

Responsibilities:

• Responding to inbound customer calls/emails within agreed service levels.
• General office administration
• Answering queries promptly and effectively.
• Accurate and efficient data entry to the relevant systems.
• Contributing to process improvements whenever possible.
• Working as part of a team to achieve high customer service satisfaction.

Requirements:

• Previous Customer Service/Administration experience.
• Proficient IT skills (particularly in the use of Microsoft Office).
• Ability to work well within a multi-skilled team.

The ideal candidate:

• Will have a flexible approach to work and be capable of handling multiple priorities in a fast paced environment.
• Will have an ability to work in a demanding front line service role as part of a client focused team.
• Will be committed to high levels of client service and process improvement. You will have strong PC Skills – thorough knowledge of MS Word & Excel.
• Will also have a high level of numeracy with excellent attention to detail, be highly organised, self-motivated and can pre-empt situations rather than waiting for instruction.
• Will demonstrate strong interpersonal skills with an excellent telephone manner.
• Will also have excellent verbal and written communication skills, high degree of professionalism, drive and enthusiasm.

Job Type: Full-time

Benefits:

• Company pension
• Employee discount
• On-site parking
• Private medical insurance
• Wellness program

Work Location: In person