Customer Service Representative

KennCo Underwriting Ltd; Rathfarnham; Hybrid; EUR 30,000 - 35,000; Full time

Benefits offered by this job

Performance bonus

Exam fees paid

Study leave

Insurance discounts

Hybrid working

Sports club

PRSA pension

Job summary

KennCo Underwriting Ltd is seeking a Customer Service Representative to join its insurance customer service team in Leinster. The role involves handling policy queries, renewals, mid-term adjustments and other customer inquiries, delivering high-quality service and supporting policy administration.

In this hybrid role, you will build rapport with customers, strive to retain business and meet renewal targets, and ensure data accuracy across systems. A minimum APA qualification is required.

Qualifications

• Minimum APA qualified.

Responsibilities

• Ability to work in all sections of personal lines, including Renewals, Processing mid-term adjustments, after sales customer enquiries
• Building rapport with customers
• Retaining the existing business and working towards renewal retention targets
• Ensuring all data is kept up to date on applied relay systems
• Dealing with all customer requests in an efficient manner
• Providing a high level of customer service
• Ability to process administrative duties with a high level of accuracy and attention to detail

Skills

Organisational skills

Teamwork

Fast-paced environment

Communication skills

Initiative

Education

APA qualification

Job description

Customer Service Representative- €30,000-35,000

Customer Service Agent

The successful candidate will work within the KennCo Insurance customer service department. The role will be dealing directly with customers, answering queries on their policies, renewal queries, mid-term adjustments and any other insurance queries our customers may have. The role provides an opportunity to get experience in the areas of customer service, customer retention and policy administration.

Key Responsibilities:

• Ability to work in all sections of personal lines, including Renewals, Processing mid-term adjustments, after sales customer enquiries
• Building rapport with customers
• Retaining the existing business and working towards renewal retention targets
• Ensuring all data is kept up to date on applied relay systems
• Dealing with all customer requests in an efficient manner
• Providing a high level of customer service
• Ability to process administrative duties with a high level of accuracy and attention to detail

Skills & Knowledge:

• Excellent organisational skills and the ability to prioritise and manage their daily tasks
• Ability to work on own initiative and as part of a team
• Ability to work within a fast-paced environment
• Clear & proficient communication and negotiation skills
• Be motivated and have a positive outlook

Experience & Qualifications:

• Minimum APA qualified

Benefits:

• Performance bonus
• Paid exam fees and study leave
• Insurance product discounts
• Hybrid working
• Sports & Social Club
• Staff can contribute to a PRSA pension plan

KennCo Underwriting Ltd is an Equal Opportunities Employer