Customer Service Representative

Codex; Dublin; Hybrid; EUR 30,000 - 36,000; Full time

Benefits offered by this job

23 days annual leave

Onsite gym access

Hybrid working options

Company pension scheme with life cover

Educational assistance program

Colleague reward & recognition scheme

Onsite canteen with coffee and snacks

Staff parking

Great Place to Work

Job summary

Codex in Ireland is seeking a Customer Service Representative to manage inbound and outbound calls and emails, acting as the customer advocate and delivering high-quality service.

You will work with internal teams and vendors to resolve queries, meet KPI targets, and maintain a positive customer experience. The role offers hybrid working options, salary is DOE, and a comprehensive benefits package.

Qualifications

• 1-2 years customer service experience required.
• Strong communication skills and active listening.
• Ability to solve problems and escalate when needed.
• Time management and prioritisation abilities.
• Able to work independently and in a team.

Responsibilities

• Manage a high volume of inbound and outbound calls and emails.
• Handle various customer queries (orders, quotes, post sales).
• Collaborate with internal departments and vendors to resolve issues.
• Aim to meet/exceed customer service KPIs (CSAT, CES, email closures).
• Follow company communications guidelines and procedures.

Skills

Customer service experience

Communication skills

Problem solving

Time management

Teamwork

Job description

Established in 1979, Codex has grown to be the market leader in the provision of a wide range of office supplies, furniture, and print services across Ireland. Over the past 45+ years, our organisation has been steadily building on the core values that got us started - Ambition, Customer First, Innovation, Integrity and Belonging. Today, we employ 92 team members around the country, with an annual turnover of over €32 million in 2025 and have ambitious plans to grow further.

ABOUT THE ROLE

Reporting to the Customer Service Team Leader, you will be responsible for managing customer queries through our call and email channels. Codex is moving towards a best-in-class customer service model, and you will play a vital part in achieving this. As a CSR you will be an advocate for the customer and will require excellent communication and problem-solving skills and the drive to go above and beyond our customers’ expectations.

WHAT YOU WILL DO

• Manage a high volume of inbound and outbound calls & emails
• Handle various types of customer queries, e.g., orders, quotes, and post sales queries.
• Work with internal departments and vendors to resolve customer queries.
• Achieve/exceed customer service department targets and KPI’s. (email closure rate, contact evaluations, CSAT & CES etc)
• Follow company communications guidelines and procedures.

WHAT YOU WILL BRING

• 1-2 years customer service experience required.
• Strong communication skills, including active listening and the ability to communicate clearly.
• Ability to solve problems and alleviate conflicts or elevate via the appropriate escalation channels.
• Ability to manage time and prioritise.
• Able to work individually and within a team

WHAT WE OFFER

• Salary DOE
• 23 Days Annual Leave + Public Holidays
• 3 Days of Annual Celebratory Leave
• Extensive Family Friendly Policies
• On Site Free Gym Access
• Flexible and Hybrid Working Options
• Company Pension Scheme with Life Assurance
• Educational Assistance Program
• Colleague Reward & Recognition Scheme
• Onsite canteen with coffee, light breakfast and snacks provided.
• Staff parking
• Certified Great Place to Work

About us

Established in 1979, Codex has grown to become Ireland’s market leader in the provision of office supplies, furniture, and print services. Over 45+ years, we have built our business on the core values of Ambition, Customer First, Innovation, Integrity, and Belonging.

Today, we employ over 90 team members nationwide, achieved annual turnover exceeding €32 million in 2025, and continue to pursue ambitious growth plans.