Customer Service Representative

Fidelity International; Dublin; On-site; EUR 29,000 - 35,000; Full time

Benefits offered by this job

Pension contributions (10% employer)

Private Medical Insurance

Cycle to Work & TaxSaver

Gym discounts

Enhanced parental & family leave

EAP – 24/7 wellbeing support

Hybrid working options

Job summary

Fidelity International in Dublin is recruiting a Customer Service Representative for its Client Services team. The role focuses on helping customers across phone, email, and letters, explaining financial products, and ensuring full resolution of interactions.

We offer hybrid working options, pension contributions, private medical insurance, and wellness supports to help you grow professionally and personally.

Qualifications

• Experience in a customer service role, ideally in a corporate environment.
• Excellent phone manner and verbal communication skills.
• An appetite to grow your expertise through continued learning.
• Strong listening skills and a customer-first attitude.
• Comfortable using digital tools and eager to learn new systems.

Responsibilities

• Helping customers by handling queries with professionalism and empathy across multiple channels (primarily phone, with email and letters).
• Explaining financial products clearly and guiding customers to helpful tools and information.
• Taking ownership of each interaction, ensuring full resolution.
• Logging and escalating any potential risks, fraud cases, or vulnerable situations.
• Handling complaints constructively, aiming for early resolution.

Skills

Customer service experience

Phone etiquette

Digital tools

Active listening

Team player

Willingness to learn

Job description

About the Opportunity

Job Type: Permanent

Application Deadline: 01 October 2026

Title: Customer Service Representative

Department: Client Services

Location: City Centre Dublin, Ireland

Salary: €32,100 plus bonus

About Fidelity International

With over 50 years’ experience, Fidelity helps millions worldwide build better financial futures across 25+ locations. People are at the core of our business and we support each other and take pride in doing what’s right.

Inside the Client Services team

Joining our Client Services contact centre team means becoming part of a supportive community delivering expert client support. From day one, you’ll receive comprehensive training including classroom, digital tools, and hands‑on coaching to help you grow and succeed.

What you'll do:

• Helping customers by handling queries with professionalism and empathy across multiple channels (primarily phone, with email and letters).
• Explaining financial products clearly and guiding customers to helpful tools and information.
• Taking ownership of each interaction, ensuring full resolution.
• Logging and escalating any potential risks, fraud cases, or vulnerable situations.
• Handling complaints constructively, aiming for early resolution.

What you'll bring:

• Experience in a customer service role, ideally in a corporate environment.
• Excellent phone manner and verbal communication skills.
• An appetite to grow your expertise through continued learning.
• Strong listening skills and a customer-first attitude.
• Comfortable using digital tools and eager to learn new systems.
• A team-oriented approach and a genuine interest in helping others.

Why join us in Dublin?

We’re based in George’s Quay House, just steps from Grafton Street, the GPO, and Trinity College. We offer modern, flexible workspaces designed for both focus and connection, as well as an on‑site Barista Bar with coffee, fresh pastries, and made‑to‑order meals.

A role that offers real rewards:

• Pension contributions: 10% employer-funded plus up to 3% matched
• Private Medical Insurance: comprehensive cover for you and your family
• Cycle to Work & TaxSaver tickets: save on your commute
• Gym discounts & wellness support: prioritise your health
• Enhanced parental & family leave: support when it matters most
• 24/7 Employee Assistance Programme: confidential mental health and wellbeing services
• Dynamic working options: hybrid flexibility for home and office balance

Your future starts here:

If you’re ready to join a company that offers opportunity, growth, and purpose, we’d love to hear from you.