Customer Service Pro: CRM & SAP (6-Month Contract)

Uniphar Group; Ireland; On-site; EUR 26,000 - 38,000; Full time

Job summary

Uniphar Group is seeking a Customer Service Agent on a 6-month contract in its Customer Service division. The role involves handling customer calls, processing orders, and resolving queries with a focus on accuracy and timely responses.

The successful candidate will use the CRM system (BCT), maintain product availability knowledge, and communicate delivery schedules. Strong Microsoft Office skills and a proactive, analytical approach are required to excel in a fast-paced environment.

Qualifications

• SAP and CRM experience required.
• Proficient in Microsoft Office applications.
• Fast-paced environment adaptability.

Responsibilities

• Process orders via telephone, email and fax, including reps orders.
• Advise customers on product availability and delivery schedules.
• Log customer queries and follow up to ensure resolution.
• Record and manage cases in the CRM (BCT).
• Assist customers with queries about their financial accounts.
• Highlight delays to the Team Leader/Manager.
• Ensure accuracy and minimize errors.
• Operate proactively following company procedures.
• Meet weekly/monthly KPIs as set by your Team Leader and Manager.
• Contribute to department objectives aligning with business strategy.
• Perform ad hoc duties as directed.

Skills

SAP

CRM experience

MS Office

Tools

CRM software (BCT)

Job description

Uniphar Group is seeking a Customer Service Agent on a 6-month contract in its Customer Service division. The role involves handling customer calls, processing orders, and resolving queries with a focus on accuracy and timely responses.

The successful candidate will use the CRM system (BCT), maintain product availability knowledge, and communicate delivery schedules. Strong Microsoft Office skills and a proactive, analytical approach are required to excel in a fast-paced environment.