PharmaSource Specialist - 12-Month Contract

Uniphar Group; South Dublin; On-site; EUR 32,000 - 52,000; Full time

Job summary

Uniphar Group is seeking a Pharmasource Hospital Technician to support hospital customers from our Greenogue Office. You will key orders, manage stock queries and shortages, and collaborate with procurement and retail colleagues to ensure timely delivery.

This 12-month Specified Purpose Contract requires SAP knowledge, strong IT skills, and a flexible approach to extra hours during busy periods. You will work in a cross-functional team with a focus on excellent customer service.

Qualifications

• Must have extensive EMP product knowledge and a deep understanding of all issues specific to the supply of EMP products.
• Must have 3 years minimum experience in a customer service role in the pharmaceutical sector.
• Previous experience with SAP is essential.
• Flexibility: extra hours during busy periods may be required.
• Have good IT skills (MS Office, PowerPoint, Excel etc).
• Requires clear diction and a commitment to excellent customer service.

Responsibilities

• Review, monitor and suggest improvements where relevant on Pharmasource hospital processes and systems.
• Promote the Uniphar website to PS hospital customers, with a view to increasing % web usage for order placement.
• Support the PS Business Unit in working directly with manufacturers through Managed Access & Compassionate Use programmes.
• Contribute to the running of the Pharmasource Customer Service Team, ensuring strong time management and organisational skills are employed.
• Provide support to the Commercial Manager and Key Account Managers as required to resolve customer queries.
• Ensure PharmaSource customer orders are managed appropriately within SLA.
• Liaise with various other departments within Uniphar to resolve issues and achieve results.
• Establish a working relationship with relevant Pharmasource vendors. Raise orders, monitor backorders and track shipments where required, continuously keeping customers informed on lead times.
• Work with AP department to manage relevant vendor queries regarding price and quantity discrepancies to ensure vendor accounts remain up to date.
• Work with Commercial Manager and other management to ensure stock lines are managed effectively, minimising the number of products which are OOS and reducing lead times to customers.
• Work with the commercial manager to manage strategic hospital shortages by proactive engagement with Key accounts on key shortages, utilise all data available to use to help forecast demand, contact by phone individual accounts that we know are users of the product and gain an order.
• Attend National conferences where customer grouping are present and utilise the opportunity to build sustainable relationships for the future.
• Work to ensure documentation and reporting of Adverse Drug Reactions and Quality Defects to the HPRA, Uniphar’s Responsible Person and the Pharmasource Quality Lead.
• Assist in the coordination, implementation and follow up of regulatory agencies, internal audits and customer audits.
• Support Management on all department projects where required.

Skills

EMP product knowledge

Customer service

MS Office

Tools

SAP

Job description

Uniphar Group is seeking a Pharmasource Hospital Technician to support hospital customers from our Greenogue Office. You will key orders, manage stock queries and shortages, and collaborate with procurement and retail colleagues to ensure timely delivery.

This 12-month Specified Purpose Contract requires SAP knowledge, strong IT skills, and a flexible approach to extra hours during busy periods. You will work in a cross-functional team with a focus on excellent customer service.