Customer Service Representative ( 6 Month contract)

Unipharmedtech; South Dublin; On-site; EUR 28,000 - 36,000; Full time

Job summary

Uniphar Group is seeking a Customer Service Agent on a 6-month contract in Ireland. You will manage order processing via telephone, email, and other channels, advise on product availability and delivery schedules, and resolve customer queries to ensure satisfaction.

You will use the CRM system (BCT), log interactions, contribute to KPI delivery, and support process improvements. Strong communication, problem solving, and teamwork are essential in a fast-paced environment.

Qualifications

• SAP and CRM experience required.
• Proficient in Microsoft Office applications.
• Analytical and pragmatic approach to problem solving.

Responsibilities

• Order processing via Telephone, Email, Fax, including Reps Orders, Credits and Debits.
• Advise customers of product availability and delivery schedules.
• Resolve customer queries by logging the issue and following up on resolution.
• Use CRM tool (BCT) to record, resolve and enhance the customer experience.
• Assist customers with queries regarding their financial accounts.
• Highlight delays to Team Leader or Manager and ensure KPI targets are met.

Skills

SAP

CRM experience

Analytical thinking

Interpersonal skills

Tools

CRM tool (BCT)

Microsoft Office

Job description

Position: Customer Service Agent (6 Month Contract)Location/Department: Uniphar Group Customer ServiceReporting to: Customer Service Team LeaderWe are currently recruiting for a Customer Service Agent within Uniphar Group, Supply Chain and Retail Division.ObjectiveWe are looking for a highly motivated, professional customer service agent, with a track record in customer support. The candidate should be capable of managing customer calls, order management and successful resolution of customer queries.The successful candidate should be able to provide input and suggestions for improving practices and processes within the team, to enable excellent customer service and satisfaction at all times.MAIN DUTIES & RESPONSIBILITIESOrder processing, including Telephone, Email, Fax Orders, including Reps Orders, Credits and DebitsAdvise customers of current Uniphar Group product availability, and order delivery schedulesResolve product or service queries by logging the customer's query, selecting the best solution type to solve the problem and following up to ensure the resolution is in place and communicated to the customerUse our CRM tool (BCT) to record, resolve and enhance the customer experienceAssist Customer’s with queries regarding their financial accountsHighlight any delays in processes or orders to your Team Leader or ManagerEnsure accuracy at all times, minimising the impact of errorOperate at all times in a proactive manner complying with Company set proceduresAchieve Weekly and Monthly KPI’s by delivering agreed targets as set by your Team Leader and ManagerContribute towards department objectives in line with the overall business strategyAd hoc duties as directed by Team Leader and ManagerQUALIFICATION, EXPERIENCE AND SKILLS REQUIREDSAP and CRM ExperienceProficient in Microsoft Office ApplicationsMarket and product knowledge is an advantageProactive, analytical and pragmatic approach to problem solvingAble to work in a fast-paced environmentAble to respond flexibly and empathetically to customer needs, managing their expectations effectivelyDemonstrate strong interpersonal skills, written and oral communication skillsCOMPETENCIESAn understanding of commercial supply chains an advantage – how products move from Manufacturers to Pre-wholesalers, to Wholesalers and eventually to end customers and the process steps in between.A genuine team player, who enjoys helping customers and working with multiple business teams.Excellent telephone manner and communication skills essentialExcellent time management skillsUniphar BackgroundUniphar Group is a rapidly expanding diversified healthcare services business with a global footprint and a proud heritage in Ireland. Since Uniphar became a publicly listed company in 2019, the Group has grown organically and through a series of strategic acquisitions, which continue to strengthen Uniphar’s international reach. With a workforce of more than 3,000 spread across Ireland, United Kingdom, Mainland Europe, MENA and the USA, Uniphar is a trusted global partner to pharma and medtech manufacturers, working to improve patient access to medicines and treatments around the world.Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our expert teams. Uniphar is organised into three key divisions: Uniphar Supply Chain & Retail, Uniphar Medtech and Uniphar PharmaPlease note that Uniphar is an equal-opportunity employer; we do not discriminate and welcome all responses.#unipharsupplychainandretail