Customer Service Operations Specialist - Order Fulfillment

Cardinal Health

Dún Laoghaire-Rathdown

Hybrid

EUR 26,000 - 38,000

Full time

43 hours ago

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Job summary

Cardinal Health in Ireland is seeking a Representative II, Customer Service Operations to process orders for distribution centers and internal customers in line with scheduling and demand planning. You will administer orders in internal systems and communicate delays and resolutions clearly.

You will handle non-routine orders, respond to inquiries from internal customers, and use dashboards to identify causes of issues, coordinating with planners and other teams to ensure compliance and timely

Qualifications

1-3 years of experience, preferred.
High School Diploma, GED or equivalent work experience, preferred.

Responsibilities

Processes routine customer orders according to established demand plans, schedules and lead times using SAP and other internal systems.
Responds to inquiries from internal customers regarding order tracking information and statuses.
Identifies and communicates resolutions to order delays, missing information, and product availability.
Uses dashboards and reporting to identify causes of order issues and communicates data clearly to stakeholders.
Coordinates with planners and internal/external teams to ensure order accuracy and compliance for international shipments and special orders.