Customer Service Representative - English/French Speaking

Cardinal Health; Dún Laoghaire-Rathdown; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Cardinal Health in Dublin, Ireland seeks a Customer Service Representative fluent in English and French to join our Dublin office on a hybrid schedule. You will process orders, respond to inquiries by email and phone, resolve issues related to orders, shipping, returns and invoices, and collaborate with commercial and supply chain teams to ensure timely delivery.

This role requires 1-2 years in customer service/order management, SAP knowledge, and strong attention to detail in a fast-paced

Qualifications

• Fluency in English and French required.
• 1-2 years’ experience in a Customer Service / Order Management role.
• SAP system knowledge and familiarity with order management processes preferred.

Responsibilities

• Process orders daily in an accurate manner.
• Respond to customer queries via email and phone promptly.
• Resolve order, shipping, returns, credits & invoice queries.
• Handle customer complaints and escalate when needed.
• Review daily reports for allocations, blocked orders and lead times.
• Communicate resolutions to delays or missing information to customers.

Skills

English

French

Customer service

Order management

Education

Some third level education

Tools

SAP

Job description

Customer Service Representative - English & French SpeakingAt Cardinal Health, we aim to be a trusted partner, offering a broad range of innovative solutions that help our customers provide cost-efficient, more effective healthcare. Join our team of 50,000 humble partners striving each day to make healthcare more efficient, providers more effective, and patients as healthy as possible.We are currently looking to recruit a French and English speaking Customer Service Representative. This position is based in our Dublin office in Ireland.Work Schedule: Monday - Friday day shift, including a hybrid work modelResponsibilitiesThe Customer Service agent is responsible for maintaining a positive experience for our customers. The role will partner closely with our internal regional Commercial teams, Operations, supply chain, and other Order-to-Cash functions to ensure that customers receive the right product at the right time, at the right price, and following the appropriate customer requirements. The role is responsible for implementing the processes critical to manage the business accurately and efficiently.The Customer Service agent will act as the point of contact on a day today basis, owning the operational relationship with the customer and their duties will include:Daily processing of orders in an accurate mannerResponding to customer queries via email and telephone in a timely manner and to the highest standard with an aim to resolve completely first time.Resolving order, shipping, returns, credits & invoice queriesDealing with customer complaints, escalating to management as appropriate.Reviewing daily reports for customer allocations, blocked orders etc. ensuring shipment in line with the committed lead time.Investigating and processing returns orders, credits & invoice queries.Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles.Responds to inquiries from internal customers, such as commercial and other supply chain teams, regarding order tracking information as well as on-hold, back order and high priority statuses.Establish strong working relationships with commercial team, OTC provider and other client functions required to provide a consistent, quality customer experience.Provide ongoing feedback to drive efficiencies by identification of process gaps and bottlenecks at a customer level.Ensure discrepancies are resolved in a timely manner and provide visibility to the management team to identify root causes so that these can be addressed.Ensure compliance with all relevant guidelines and controls – legal, regulatory and other country or customer specific requirements.Qualifications and ExperienceEducation: Some third level preferred or similar experience preferredLanguages: Fluency in English and French required1-2 years’ experience in a Customer Service / Order Management roleStrong team member, building an environment of trust and inclusivity.Solution orientated and ability to work on own Initiative.Operates in a collaborative mindset.Communication skills with strong interpersonal skills including active listening.Strong attention to detailAbility to multi-task and adapt in a fast and dynamic organization.Demonstrated passion for excellence with respect to treating and caring for the customers.SAP system knowledge and familiarity with order management processes preferred.What is expected of you and others at this levelApplies acquired job skills and company policies and procedures to complete standard tasksWorks on routine assignments that require basic problem resolutionRefers to policies and past practices for guidanceReceives general direction on standard work; receives detailed instruction on new assignmentsConsults with supervisor or senior peers on complex and unusual problemsThe CompanyHeadquartered in Dublin, Ohio, Cardinal Health (NYSE: CAH) is a health care services company that improves the cost-effectiveness of healthcare. As the business behind healthcare, Cardinal Health helps pharmacies, hospitals and ambulatory care sites focus on patient care while reducing costs, improving efficiency and quality, and increasing profitability. Cardinal Health is an essential link in the healthcare supply chain, providing pharmaceuticals and medical products to more than 100,000 locations each day and is also the industry-leading direct-to-home medical supplies distributor. The company is a leading manufacturer of medical and surgical products, including gloves, surgical apparel and fluid management products. Ranked #14 on the Fortune 500, Cardinal Health employs more than 40,000 people worldwide. More information about the company may be found at www.cardinalhealth.comCardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.To read and review this privacy notice click here