Senior Customer Service Representative Italian/Spanish Speaking

Cardinal Health; Dún Laoghaire-Rathdown; Ibrido; EUR 26.000 - 38.000; Tempo pieno

Descrizione del lavoro

Cardinal Health in Ireland is seeking a Representative II, Customer Service Operations to process orders for distribution centers and internal customers in line with scheduling and demand planning. You will administer orders in internal systems and communicate delays and resolutions clearly.

You will handle non-routine orders, respond to inquiries from internal customers, and use dashboards to identify causes of issues, coordinating with planners and other teams to ensure compliance and timely

Competenze

• 1-3 years of experience, preferred.
• High School Diploma, GED or equivalent work experience, preferred.

Mansioni

• Processes routine customer orders according to established demand plans, schedules and lead times using SAP and other internal systems.
• Responds to inquiries from internal customers regarding order tracking information and statuses.
• Identifies and communicates resolutions to order delays, missing information, and product availability.
• Uses dashboards and reporting to identify causes of order issues and communicates data clearly to stakeholders.
• Coordinates with planners and internal/external teams to ensure order accuracy and compliance for international shipments and special orders.

Conoscenze

Customer service

Order processing

Problem solving

Communication

Formazione

High School Diploma, GED or equivalent

Strumenti

SAP

Internal systems

Descrizione del lavoro

What Customer Service Operations contributes to Cardinal HealthCustomer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolutionJob SummaryThe Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance to scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order.ResponsibilitiesProcesses routine customer orders according to established demand plans, schedules and lead times using SAP and other internal systems. Enters all necessary order information, reviews order contents, and ensures that orders are closed once completed.Responds to inquiries from internal customers, such as Distribution Centers, regarding order tracking information as well as on-hold, back order and high priority statuses.Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles.Uses dashboards and reporting from internal systems to identify causes of order issues, such as lack of inventory or invalid measures or requirements in the order. Creates visuals and conducts analyses as necessary to understand and communicate order data and issues.Coordinates with a variety of internal stakeholders, including Planners and externally-facing Customer Service Representatives, regarding customer issues.For international shipping and in cases of special order requirements, coordinates with Quality and Global Trade teams in order to ensure compliance of orders.Processes orders for product samples and trials, coordinating with Marketing teams as necessary to understand the purpose and requirements of the samples.Qualifications1-3 years of experience, preferredHigh School Diploma, GED or equivalent work experience, preferredWhat is expected of you and others at this levelApplies acquired job skills and company policies and procedures to complete standard tasksWorks on routine assignments that require basic problem resolutionRefers to policies and past practices for guidanceReceives general direction on standard work; receives detailed instruction on new assignmentsConsults with supervisor or senior peers on complex and unusual problems#LI-HybridCardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.To read and review this privacy notice click here