Bilingual Customer Service Specialist - English & French

Cardinal Health; Dublin; Hybrid; EUR 32,000 - 42,000; Full time

Job summary

Cardinal Health in Dublin, Ireland, is hiring a Customer Service Representative who speaks English and French to join a hybrid team. The role focuses on delivering accurate order processing and a positive customer experience across internal OTC and commercial functions.

You will coordinate with operations, supply chain and commercial teams to ensure orders are fulfilled on time, resolved for inquiries, and compliant with regulations.

Qualifications

• Fluency in English and French is required.
• 1-2 years experience in Customer Service or Order Management.
• Some third level education preferred.
• SAP experience is advantageous.

Responsibilities

• Daily processing of orders in an accurate manner.
• Responding to customer queries via email and telephone in a timely manner and to the highest standard.
• Resolving order, shipping, returns, credits & invoice queries.
• Dealing with customer complaints, escalating to management as appropriate.
• Reviewing daily reports for customer allocations, blocked orders and shipment lead times.
• Providing feedback to drive efficiencies by identifying process gaps and bottlenecks at a customer level.
• Ensuring compliance with all relevant guidelines and controls.

Skills

English fluency

French fluency

Customer service

Order management

SAP knowledge

Education

Some third level education

Tools

SAP

Job description

Cardinal Health in Dublin, Ireland, is hiring a Customer Service Representative who speaks English and French to join a hybrid team. The role focuses on delivering accurate order processing and a positive customer experience across internal OTC and commercial functions.

You will coordinate with operations, supply chain and commercial teams to ensure orders are fulfilled on time, resolved for inquiries, and compliant with regulations.