CUSTOMER SERVICE OFFICER/CLERK

A1 FASHION HOUSE PTE. LTD.; Dublin; On-site; EUR 28,000 - 36,000; Full time

Job summary

A1 FASHION HOUSE PTE. LTD. is seeking a Customer Service Officer in Dublin, Ireland. The role focuses on addressing customer enquiries by phone or email, resolving issues, and contributing to product knowledge and service quality.

The position requires patience and strong communication as part of a team that aims to ensure high consumer satisfaction and smooth handling of refunds or replacements when needed.

Qualifications

• Respond to customer enquiries by phone or email.
• Participate in team meetings to improve communication methods.
• Stay current on company products and services.
• Listen to customer frustrations, troubleshoot problems, issue refunds or replacements.

Responsibilities

• Respond to customer enquiries by phone or email.
• Participate in team meetings to improve communication methods.
• Stay current on company products and services.
• Listen to customer frustrations, troubleshoot problems, issue refunds or replacements.

Job description

Their responsibilities include responding to customer enquiries by phone or email
participating in team meetings to improve communication methods and staying current on the company's products and services
A customer service officer plays a crucial role in consumer satisfaction, handling tasks like sharing product
Listen to customer frustrations, troubleshoot problems, issue refunds, offer replacements.
Patience and understanding when dealing with distressed or unhappy customers.