CUSTOMER SERVICE MANAGER

ALINA SPA AND BEAUTIESSS; Dublin; On-site; EUR 45,000 - 60,000; Full time

Job summary

ALINA SPA AND BEAUTIESSS is seeking a dedicated professional to manage daily customer service operations in Dublin. The role focuses on delivering high standards of service, developing policies, supervising staff, and handling inquiries, feedback, and complaints to ensure a top-tier customer experience.

The position emphasizes improving customer satisfaction, coordinating with operations, and supporting management in engagement strategies to drive repeat business and achieve company objectives.

Responsibilities

• Manage daily customer service operations to ensure high standards of service delivery.
• Develop and implement customer service policies and procedures in line with company objectives.
• Supervise and train staff to improve customer service skills and professional performance.
• Handle customer enquiries, feedback, and complaints in a timely and professional manner.
• Monitor customer satisfaction and implement strategies to improve the overall customer experience.
• Coordinate with operational staff to ensure efficient service delivery and smooth daily operations.
• Establish and maintain positive relationships with customers to encourage repeat business.
• Monitor customer service performance and prepare regular reports for management.
• Identify opportunities to improve service quality, operational efficiency, and customer retention.
• Support management in developing customer engagement strategies and achieving business objectives.

Job description

Manage and oversee daily customer service operations to ensure high standards of service delivery.

Develop and implement customer service policies and procedures in line with company objectives.

Supervise and train staff to improve customer service skills and professional performance.

Handle customer enquiries, feedback, and complaints in a timely and professional manner.

Monitor customer satisfaction and implement strategies to improve the overall customer experience.

Coordinate with operational staff to ensure efficient service delivery and smooth daily operations.

Establish and maintain positive relationships with customers to encourage repeat business.

Monitor customer service performance and prepare regular reports for management.

Identify opportunities to improve service quality, operational efficiency, and customer retention.

Support management in developing customer engagement strategies and achieving business objectives.