Customer Service & Dispatch Specialist - eCommerce

Ireland Employment Hub; Dublin; On-site; EUR 25,000 - 35,000; Full time

Job summary

A recruitment agency in Dublin is seeking an experienced Customer Service Advisor to support both online and in-store customer operations. The successful candidate will assist with customer inquiries, manage orders, and address feedback. This role is ideal for individuals with a retail background and customer service experience. Communication skills in English are essential. If interested, please apply with your CV or contact Laurence for more information about the application process.

Qualifications

• Previous experience in a customer service or retail support role is preferred.
• Familiarity with CRM tools and eCommerce platforms would be beneficial.
• Fluent written and spoken English with strong communication skills.

Responsibilities

• Responding to customer inquiries through our online helpdesk platform.
• Handling customer questions in-store via phone and WhatsApp.
• Supporting customers after purchase by resolving issues.

Skills

Customer service experience

Fluent English communication

Ability to multitask

Familiarity with CRM tools

Job description

A recruitment agency in Dublin is seeking an experienced Customer Service Advisor to support both online and in-store customer operations. The successful candidate will assist with customer inquiries, manage orders, and address feedback. This role is ideal for individuals with a retail background and customer service experience. Communication skills in English are essential. If interested, please apply with your CV or contact Laurence for more information about the application process.