Customer Care Specialist: Multichannel Support & Admin

Drivalia; Dublin; On-site; EUR 28,000 - 36,000; Full time

Job summary

Drivalia in Ireland is seeking an enthusiastic Customer Care Team member to be the first point of contact for customer requests. You will help create a positive experience by solving problems and building strong relationships with customers and drivers.

The role requires a professional attitude, excellent organisation and the ability to juggle multiple tasks while meeting tight deadlines. You will provide administrative support and contribute to team efficiency.

Qualifications

• Minimum 2 years in customer service, face-to-face or remote.
• Professional demeanor and presentable appearance.
• Confident, outgoing, and able to work independently or in a team.
• Strong admin and organisational skills with accuracy.
• Able to multitask and meet tight deadlines.
• Flexible, positive attitude and reliable.

Responsibilities

• Update internal fleet management system with accurate data.
• Handle customer queries via email and phone.
• Address customer and driver queries within agreed timeframes.
• Provide admin support across the business as required.
• Prepare accurate customer reports.
• Support team during peak periods and annual leave.

Skills

Customer service

Communication skills

Time management

Administrative skills

Multitasking

Job description

Drivalia in Ireland is seeking an enthusiastic Customer Care Team member to be the first point of contact for customer requests. You will help create a positive experience by solving problems and building strong relationships with customers and drivers.

The role requires a professional attitude, excellent organisation and the ability to juggle multiple tasks while meeting tight deadlines. You will provide administrative support and contribute to team efficiency.